Inbound Customer Service Agent

Location UK / Belfast

Job Type Permanent full-time

Salary £15000 - 25000

Updated 2 days ago

Reference 1406325

 Job Description

You will be dealing with Inbound calls from existing customers who have a query about their Mobile Phone contract

Vodafone Inbound Customer Service Advisor

£16,536- £17,076. 

 

As an Inbound Customer Service Advisor, you’ll be working on behalf of the global telecoms giant, Vodafone, talking to customers and maximising opportunities to showcase their products and services. Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time

Vodafone offer discounted phone tariffs for staff, plus a range of discounts from many leading UK retail stores and if that is not enough we also offer excellent internal progression programmes, with over 90% of our managers home-grown!

Benefits

  • Salary: £7.95 – £8.21 per hour plus monthly bonus earnings!
  • Get up to 80% discount on your mobile phone tariff!
  • Fortnightly pay.
  • Free car parking on site.
  • Medical and dental cover, car and home insurance discounts, Gym Membership and many more corporate discounts available!

The Role

You will be taking calls from existing Vodafone customers and helping them with any problems or questions they may have about their mobile phone contract. You will have your customer service and sales radar switched on and be ready to maximise opportunities to showcase Vodafone products and services. Rotational shifts 8-9pm Mon – Sun

Essential Experience

  • A background in Customer Sales or Customer Service

What you need?

This is a customer led role, so previous experience of working in a customer service role is ideal. Telephony experience is an advantage, but not essential.

  • Exceptionally customer focused
  • Computer literate and ability to navigate around a computer system
  • Committed to resolving customer queries
  • Good telephone manner
  • Excellent interpersonal, communication and listening skills

 

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.