French Speaking Customer Service Advisor

Location UK / Ulster

Job Type Permanent full-time

Salary See description

Updated 4 days ago

Reference 1403037

 Job Description

As a French speaking customer service advisor you will be representing WiggleCRC, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

Are you a native level French speaker looking to further your career?

As a French speaking customer service advisor you will be representing WiggleCRC, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping to maintain WiggleCRC global service levels across all media and contact types. Supporting our French and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

Monday to Friday rotating shifts between 06:00 – 14:00 & 13:00 – 21:00

 

No weekends

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via Chat, Email and phone.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in French and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

 

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

 

Chain Reaction Cycles Ltd is an Equal Opportunities Employer.

We require all applicants to complete an Equal Opportunities Monitoring form and regrettably, we will not be able to process your application without this.

CRC reserves the right to shortlist using desirable criteria should we receive a high number of applications.