Location UK / Belfast
Job Type Permanent full-time
Salary Not disclosed
Updated 3 days ago
Proofpoint are looking for an experienced Customer Support Representative responsible to provide superior customer service in our Support Team based in Belfast.
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
In our Customer Support team, we take pride in delighting and empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.
As part of a quickly expanding Support team, candidates have the opportunity to become Subject MatterExperts for our products. We value someone who can learn independently and quickly. We also believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we work as a team to meet the needs of all our customers using collaborative techniques with others on the team.
What you bring to the team
As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!