Customer Service Executive – Part Time

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 1 day ago

Reference 1400408

 Job Description

SaonGroup is the world leader in online recruitment. Our business began in Ireland in 1995 with one site IrishJobs.ie, and now we run websites across 16 countries in Europe, Africa and the Americas. Saongroup now has over 300 staff around the world.

SaonGroup is the world leader in online recruitment.  Our business began in Ireland in 1995 with one site Irish Jobs.ie and now we run websites across 16 countries in Europe, Africa and the Americas.  Saongroup now has over 300 staff around the world.

Due to continuing success  across Ireland and Northern Ireland, we are currently looking to recruit a part-time Customer Service Executive to join our NIJobs.com  office based in Belfast . The successful candidate  will be part of a team ensuring that we have a successful relationship with all our customers

Responsibilities

  • An array of client interaction via email and telephone
  • Providing a helpdesk support unit for jobseekers
  • General Administration duties whilst compiling and sending  performance reports to customers via email 
  • Product support including testing, escalating site related issues and bugs
  • B2B communication on a daily basis
  • Participate in adhoc duties if and when required

Requirements

  • 2+ years’ experience in a customer service role
  • Good  communication and presentation skills
  • Confidence in presenting to a sales team about new product updates etc.
  • Computer literate with a strong knowledge of MS Office Suite including Outlook, Word, Excel and PowerPoint & CRM Systems
  • Strong organisational and time management skills

What we offer

  • Competitive salary and benefits package
  • A dynamic fast paced commercial environment
  • Excellent incentives and staff competitions
  • Focused training to maximise and develop your career
  • This role will be circa 20 – 25 hours per week, working on a part-time basis.