Customer Service Administrator

Location UK / Dungannon Area

Job Type Permanent full-time

Salary Negotiable

Updated 3 days ago

Reference 1406559

 Job Description

Westland Horticulture was established in 1990 and leads the market in garden, bird care and environmental products, as a result we are one of the fastest growing gardening businesses in the UK and Ireland.

Due to continued expansion we are currently seeking a Customer Service Administrator to join our head office team, based in Granville Industrial Estate Dungannon:

The successful candidate will provide accurate and timely administration of customer accounts to facilitate the processing of sales orders to invoices and payment in an efficient and timely manner.

Responsibilities will include:

  • Creating and updating customer delivery information and requirements;
  • Imputing and maintaining all customer and product pricing records;
  • Liaising with sales reps, customers and despatch personnel to ensure accurate and timely input of information to facilitate delivery requirements;
  • Reviewing and acting order flows in line with existing stock levels and customer requirements;
  • Recording all daily external contacts;
  • Dealing with customer queries;
  • Ensuring compliance with agreed customer service levels;
  • Assisting in the testing and management of the EDI process;
  • Collecting and allocating customer payments
  • Running daily/weekly/monthly reports etc.

Essential Criteria:

  • A minimum of 1 years’ recent experience in an Administrator role;
  • Minimum of 5 GCSE’s A-C including Math and English  or equivalent;
  • High level of both numeracy and literacy;
  • Computer literate, proficient on all Microsoft Office programs;
  • An excellent communicator, both verbally and written and an ability to work on own initiative;
  • Possess excellent attention to detail, able to work accurately and quickly;
  • Must be well organised with the ability to respond promptly, and have experience of working to targets/deadlines.

Desirable Criteria:

  • Previous experience in a similar role within a fast paced manufacturing environment

If you are interested in the above role please forward your updated CV, outlining how you meet the above criteria.

The Closing date for applications is Thursday 9th May 2019

Westland Horticulture is an Equal Opportunities Employer