Call Centre Executive

Location UK / Ulster

Job Type Permanent full-time

Salary See description

Updated 3 days ago

Reference 1406464

 Job Description

You will be the first point of contact for Bavarian service customers. You will aim to increase the number of Aftersales customers visiting the centre and ensure existing customers remain loyal, through timely and relevant communication and through the delivery of exceptional customer service.

About the Role…

You will be the first point of contact for Bavarian service customers. You will aim to increase the number of Aftersales customers visiting the centre and ensure existing customers remain loyal, through timely and relevant communication and through the delivery of exceptional customer service.

About the Agnew Group…

The Agnew Group is a wholly owned subsidiary of Sytner Group which is the UK’s largest Motor Retailer with an annual turnover of £3.6bn, employing approximately 7500 staff and recently were awarded 1st place in the “Sunday Times Best Big Companies to Work For”. ‘Our group philosophy is to be famous for delighting our customers, our employees, our manufacturers and our shareholders. We support our entire team to deliver on that aim.’

About you…

Essential

  • Working knowledge of Microsoft Office.
  • Minimum of 1 years’ experience in a customer service role.
  • Excellent communication skills with customers and staff at all levels.
  • Ability to organise, manage and prioritise workloads.
  • Excellent administration skills in relation to written communication internally and externally.
  • Professional and confident telephone manner.
  • Ability to work independently and as part of a team.
  • Trustworthy and confidential.
  • A flexible approach to working hours is required.

Desirable

  • Working knowledge of excel spreadsheets and other Microsoft packages.
  • Previous experience in making out bound telephone calls.

Remuneration and Benefits…

  • Salary – £8.21 per hour plus bonus
  • Industry leading training, development and support
  • Fantastic working facilities
  • A subsidised Manufacturer Car Purchase Scheme available to both you and your family after a qualifying period.
  • Additional colleagues benefits which includes – cycle to work scheme, preferential rates for servicing and parts, up to 20% off high street retailers, and privilege rates for hotels and trips.
  • And, of course being part of the BMW / MINI brands and Agnew Group offers unrivalled career opportunities for progression.
  • And much more…..

To apply for this exceptional opportunity, click on the apply / resume button.

Alternatively, please email your CV to applications at agnews.co.uk 

N.B. Applicants must demonstrate on their application form how they meet each of the criteria in order to be short-listed for interview.
All completed applications must be received by 12:00pm (midday) on Monday 29th April 2019.

Applications received after this deadline will not be accepted.

As communication will be via email, please check your spam/junk folder

The Agnew Group is an Equal Opportunities Employer