Billing Analyst

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 4 days ago

Reference 1406307

 Job Description

Excellent opportunity for Billing Analyst based in Belfast.

Vacancy: Billing Analyst

Reference: VTECHBA

Contract: Permanent

Reporting to: Billing Controller

Location: New Forge Lane, Belfast

Your new company…

As Viridian Group we are already working for you every day.

How? As Ireland’s leading energy provider, we generate and supply energy to hundreds of thousands of homes and businesses across the island of Ireland via our Power NI, Power Procurement and Energia businesses. Chances are, when you flick the switch we’ve had something to do with the lights coming on.

As you can imagine, powering over 1 million customers takes a pretty big team of people who are as powerful and energetic as the electricity we supply. Our industry is in a constant state of change and we need exceptional people like you to help us deliver the future of energy. So… are you ready to switch on your career with Ireland’s leading energy provider?

What we offer…

Joining us on a permanent basis, you’ll receive a competitive salary plus an attractive bonus structure. With a market leading benefits package including a generous company pension scheme, private healthcare for all the family, access to Learning and Development opportunities, Wellbeing Programme, and Subsidised Gym Membership!

Your new role…

The successful candidate will be will be a key member of the Operations Billing Control team. Working on multiple key processes in our Billing Control team, you will continually devise analytical, innovative solutions to help us get maximum value from our billing systems, processes and customer data. You will develop your skill set and business knowledge to maintain exceptional quality and delivery. The main responsibilities are listed but not limited to the below.

Main Duties:

  • Responsible for ensuring billing processes and procedures are followed accurately and in line with critical deadlines
  • Responsible for analysing and resolving billing queries as they arise
  • Investigating root causes of billing errors and implementing effective solutions
  • Analyse reporting for daily rate checks
  • Monthly creation of the Energia Commercial Billing Schedule
  • Configuration Changes in our CC&B (Customer Care and Billing) system
  • Administrating annual and adhoc tariff changes on the system
  • Preparation of NI and ROI service agreements for monthly billing
  • Liaising with internal teams such as Technology and Sales


Knowledge and Experience:


  • Experience of investigating business process and systems issues and providing resolution on same
  • Working knowledge of relational databases and the use of SQL
  • Excellent working knowledge of MS Excel
  • Proven experience in working towards KPIs and meeting deadlines


  • CC&B configuration experience
  • Experience of Salesforce
  • Understanding of NI/ROI electricity and gas markets.


  • Taking Ownership
  • Communication
  • Drive for Results
  • Attention to Detail

Additional Requirements:

The job requires a considerable degree of commitment, flexibility and adaptability on the part of the job holders to meet quality standards and work deadlines. The individuals must have the ability to think creatively, to innovate and resolve problems and handle routine work with limited supervision.

To apply

Please email your CV via the APPLY NOW button below to be considered for this role. Please also complete and send the attached Monitoring form . Both emails should include your National Insurance Number and have the reference “ VTECHBABilling Analyst” in the subject header.

All correspondence will be communicated via email. A reserve list may be held for 6 months in which you will be placed if you are suitable for the role.

The closing date for applications is 29th April 2019.

Viridian Group is an equal opportunities employer.