Workshop Controller

Location UK / Antrim

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 4 days ago

Reference 1392523

 Job Description

Excellent opportunity for a Workshop Controller based in Mallusk

Workshop Controller

Reports to: Service Manager

NI Trucks Limited is an Iveco commercial vehicle dealership selling a full range of new and pre-owned vans and trucks from its primary site in Mallusk.  As part of a larger organisation we are supported by a network of regional partners across the Province and all Ireland. Iveco is an international leader in the development, manufacture, marketing and servicing of a vast range of light, medium and heavy commercial vehicles selling more than 150,000 vehicles each year.

We have a vacancy for a Workshop Controller to manage its workshop Technicians in Mallusk.   We currently employ in excess of 20 technicians working a two shift system with 24/7 breakdown cover. The successful candidate will be reporting to the Service Manager and will be required for day shift hours.

The Workshop Controller role is a very busy and important role within the Dealership. This role consists of allocating work to Technicians to ensure smooth running of the workshop. The role is responsible for ensuring all incoming work is planned and then managing the time and resource. The Workshop Controller assigns technicians to tasks ensuring productivity is maximised and that deadlines are adhered to. Quality checking, ordering of parts, audits and compliance as well as health and safety are also important elements of this role. This role is also occasionally Customer facing and may include road tests and managing query resolution. As with all positions within NI Trucks, the Workshop Controller is expected to uphold the highest ethical standards.

Job Duties

Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency.

Supervising the Team: To lead, motivate, coach and develop the team to achieve their daily objectives.

Customer Satisfaction: To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction .

Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to Company processes and motivating product sales.

Parts Liaison: To ensure a strong relationship is maintained with the parts department to maximise parts availability.

Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair.

Manufacturer Franchise Warranty Standards: To ensure that the manufacturer’s warranty standards are adhered to at all times.

Health and Safety: To ensure that a safe working environment is maintained in line with the Company’s Health & Safety policy and that general housekeeping and appearance are maintained at a high standard. 

Essential Criteria

  • Excellent administrative skills
  • An accomplished and effective communicator
  • Ability to gain the respect of your team
  • A full UK driving licence
  • Experience in an automotive workshop
  • Good IT Literacy

Desirable Criteria:

  • Experience of working as a fully qualified CV Technician

Essential Competencies:

  • Delivering results and meeting customer expectations:

Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

Coping with Pressures and Setbacks:

Maintains a positive outlook at work, working productively in a pressurised environment, keeping emotions under control during difficult situations. Handles criticism well and learns from it by balancing the demands of a work life and a personal life.

Deciding and Initiating Action:

Takes responsibility for actions, projects and people and uses initiative, working under own direction. Initiates and generates activity and introduces changes into work processes. Makes quick, clear decisions which may include tough choices or considered risks.

Applying Expertise and Technology:

Applies specialist and detailed technical expertise, using technology to achieve work objectives. Develops job knowledge and expertise (theoretical and practical) through continual professional development, demonstrating an understanding of different organisational departments and functions.

To apply please click on the APPLY NOW button below to forward an up to date CV

Closing date -13th March 2019