Location UK / Belfast
Job Type Permanent full-time, TemporaryContract
Salary Not disclosed
Updated 1 day ago
Excellent opportunity for Technical Services Analyst (24/7 shift cover) based in Belfast.
Job title: Technical Services Analyst
Responsible to: Service Desk Manager
Main purpose of the job:
As a Technical Services Agent, you will be part of a team acting as the first point of contact for Customers reporting IT issues. You will provide an exceptional standard of customer service when answering calls and responding to emails or tickets
Technical Services Agent are expected to work independently and use their own initiative whilst still working effectively as part of their team. You will perform the full range of duties required in providing solutions to our customer base, this includes evaluating customer needs and provide general administrative duties to provide efficient and effective support to the Service Desk.
Main Duties and Responsibilities:
Essential duties may include, but are not limited to, the following:
Please note that this job description is subject to ongoing review as new demands and best working practises are considered, agreed and implemented.
Training: Internal training on products and services will be provided. However, staff are expected to consistently keep abreast of new developments, which would impact on their areas of responsibility. Personal training in relation to this job description will be given as part of the company’s overall personnel development program.
We have won the following accolades:
Benefits our employees enjoy include:
Conditions of Employment Salary: The salary and benefits for this position will be determined according to the experience of the person appointed. General Guidance: The nominal working week is 37.5 hours, although a degree of flexibility is both offered and expected. In specific circumstances there may be a requirement to work additional hours. Annual holidays are 24 days plus 7 statutory holidays. Novosco Ltd operates a Non Smoking Policy. Novosco Ltd is an Equal Opportunities Employer.