Technical Customer Service Advisor/ Bike Product Expert

Location UK / Ulster

Job Type Permanent full-time, TemporaryContract

Salary Negotiable

Updated 2 days ago

Reference 1388580

 Job Description

Assisting and advising customers via Phone, Live Chat, and Email with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

Technical Customer Service Advisor

Do you understand the importance of outstanding customer service?

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will you be doing?

As a Customer Service Technical Advisor you will be representing Chain Reaction Cycles, assisting and advising customers via Phone, Live Chat, and Email with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

Working as part of the customer service team you will be responsible for helping maintaining Chain Reaction Cycle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

4 Week rotating shift pattern – working 4 days a week with shifts between 06:00 – 21:00

Working 2 in 4 weekends 

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and businessAbility to attend other sites for which travel may be required

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

#ComeJoinTheRide

Chain Reaction Cycles Ltd is an Equal Opportunities Employer.

We require all applicants to complete an Equal Opportunities Monitoring form and regrettably, we will not be able to process your application without this.

CRC reserves the right to shortlist using desirable criteria should we receive a high number of applications.