Senior Manager, Professional Services

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 4 days ago

Reference 1392765

 Job Description

Proofpoint are looking for an experienced Professional Services Manager to lead our professional services team and ensure successful customer deployment and high customer satisfaction.

Company Overview

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform
  • Blend innovation and speed in a constantly evolving cloud architecture
  • Analyze new threats and offer deep insight through data-driven intel
  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

The Professional Services Manager will lead the professional services team strategy for the field sales organization, develop new services, as well as outline and implement best practices.  This individual is responsible for managing a resource pool shared with other Professional Services PS Managers and will have approximately 4-5 direct reports and roughly 4-5 indirect reports.  The ideal candidate has the demonstrated ability to ensure successful service delivery and build customer success.

The Professional Services Manager will implement a set of critical KPI to measure and manage the practice. The majority of the team members have assigned MBOs; the successful candidate must have demonstrated experience in defining, assigning, and managing MBOs for the team, ensuring they are S.M.A.R.T.

This is a critical and visible role as it involves support for many of Proofpoint’s accounts. The Manager is the Professional Services point of contact for all customers within their corresponding sales organization.  The Manager will work with the sales organization to ensure successful customer deployment and high customer satisfaction

Your day-to-day

  • Manage the team of Professional Services consultant efficiently and effectively by defining critical KPI
  • Work closely with your corresponding sales organization to ensure customer needs are met and customer satisfaction continues to rank high
  • Manage business forecasting, capacity planning, and service delivery
  • Present updates to executive team identifying risks, challenges, and proposed solutions
  • Core working hours 11am – 8pm

What you bring to the team

  • Demonstrated leadership, organizational, and communication skills
  • Define, implement, and maintain best practices
  • Plan and implement staff training and ensure continued knowledge improvement
  • Identify, create, and support career development for the members of team
  • Ability to develop clear action plans and drive processes and implement procedures
  • Results-oriented with ability to prioritize multiple objectives
  • Experience managing individuals within a matrix organization

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!