Location UK / Antrim
Job Type Permanent full-time, TemporaryContract
Salary Not disclosed
Updated 5 days ago
Working as part of a Customer Relations team, the main function of this role is to plan and prioritise work requirements for a team of UK and Ireland based Shutter Installers to ensure maximum efficiency.
Decora’s calibre and over 35 years history are described through the company’s products. With the development, the corporate strategies and the attention the company has paid to new technology, the blinds created by Decora can be truly appreciated by observing the amount of time and thought put into each product.
Supplying a wide range of systems, componentry and made to measure blinds, Decora can offer exclusive and distinctive blind products to trade customers who demand the very best. These venerable, specialized services offer customers the opportunity to receive a reliant service by delivering the latest innovations in the blind market.
Continually investing in training and technology, Decora have been awarded the ISO 9001 quality standard, ISO 14001 environmental standard and have been recognised as Investors in People.
Job Title: Scheduler (Customer Relations)
Job Type: Permanent/Full-time
MAIN DUTIES AND RESPONSIBILITIES
Prioritise all work requirements for our Installers by managing their daily dairies
Act as a first line contact for customer enquiry
Allocate all planned Installs and Service Calls whilst keeping customers updated and ensuring Customer Satisfaction is met
Appointment setting with customers
Liaise and assist our Installers to ensure timely and efficient job completion
Ensure customer satisfaction is achieved and all service requirements are met
Maximise our scheduling system
Deliver a high level of Customer Service
Work closely with the Technical Sales Manager, Head of Customer Relations and Scheduling Manager to develop and improve processes and procedures
Provide management with reports on daily, weekly and monthly activity
Follow company policies, procedures, Health and Safety, and quality guidelines in order to ensure the highest level of customer satisfaction
Additional duties which may be required by management from time to time
Minimum of 2 years’ experience in a similar role
Experience of using a scheduling system / tool
Good knowledge of Microsoft Word, Excel and Outlook
Good written and verbal skills
Experience in a busy office environment / customer service industry
Good telephone skills and ability to use own initiative
High level of planning and organisation skills
Ability to work under pressure to tight deadlines
Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the ‘Apply Now’ button below.
Closing date: Tuesday 19th February 2019.
*Please note applicants of CSS/12.18 need not apply.