Scheduler (Customer Relations)

 Job Description

Working as part of a Customer Relations team, the main function of this role is to plan and prioritise work requirements for a team of UK and Ireland based Shutter Installers to ensure maximum efficiency.

 About Us:

Decora’s calibre and over 35 years history are described through the company’s products. With the development, the corporate strategies and the attention the company has paid to new technology, the blinds created by Decora can be truly appreciated by observing the amount of time and thought put into each product.

Supplying a wide range of systems, componentry and made to measure blinds, Decora can offer exclusive and distinctive blind products to trade customers who demand the very best. These venerable, specialized services offer customers the opportunity to receive a reliant service by delivering the latest innovations in the blind market.

Continually investing in training and technology, Decora have been awarded the ISO 9001 quality standard, ISO 14001 environmental standard and have been recognised as Investors in People. 

Job Title: Scheduler (Customer Relations)

Location: Lisburn

Job Type: Permanent/Full-time

MAIN DUTIES AND RESPONSIBILITIES

• Prioritise all work requirements for our Installers by managing their daily dairies

• Act as a first line contact for customer enquiry

• Allocate all planned Installs and Service Calls whilst keeping customers updated and ensuring Customer Satisfaction is met

• Appointment setting with customers

• Liaise and assist our Installers to ensure timely and efficient job completion

• Ensure customer satisfaction is achieved and all service requirements are met

• Maximise our scheduling system

• Deliver a high level of Customer Service

• Work closely with the Technical Sales Manager, Head of Customer Relations and Scheduling Manager to develop and improve processes and procedures

• Provide management with reports on daily, weekly and monthly activity

• Follow company policies, procedures, Health and Safety, and quality guidelines in order to ensure the highest level of customer satisfaction

• Additional duties which may be required by management from time to time

ESSENTIAL REQUIREMENTS

• Minimum of 2 years’ experience in a similar role

• Experience of using a scheduling system / tool

• Good knowledge of Microsoft Word, Excel and Outlook

• Good written and verbal skills

• Experience in a busy office environment / customer service industry

• Good telephone skills and ability to use own initiative

• High level of planning and organisation skills

• Ability to work under pressure to tight deadlines

DESIRABLE REQUIREMENTS

• Experience of working within an FMCG environment

 TO APPLY

• Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the ‘Apply Now’ button below.

• Closing date: Tuesday 19th February 2019.

   

  *Please note applicants of CSS/12.18 need not apply.

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