Night Porter Maldron Hotel Derry

 Job Description

We have a fantastic new vacancy for a Part Time Night Porter n the Maldron Hotel Derry We are looking for talented individuals with experience in the hospitality industry or ideally previous experience working on nights or reception.

Night Porter Maldron Hotel Derry

We have a fantastic new vacancy for a Night Porter in the Maldron Hotel Derry. We are looking for talented individuals with experience in the hospitality industry.

Night Receptionist

We are looking for a Night Porter to ensure customer service is at its best. Reporting to the Night Manager, the successful candidate will be responsible promoting a professional and positive image of the hotel and its operation to all hotel guests and patrons. They will play a critical role in maintaining and enhancing our customers’ satisfaction within our popular hotel.

Key Duties and Responsibilities

• To ensure outstanding customer service for all our guests.
• To assist the Front Office Manager and nights supervisor with all front office duties.
• To make necessary preparations in dealing with the arrival of customers with advanced bookings and following the check-in procedures as per the established SOP.
• To take all opportunities to promote products to our customers and increase customer base.
• To ensure customer accounts are prepared and maintained 
• To carry out porter duties, including cleaning and setting up meeting rooms
• To prepare food as requested
• Ensure cash handling and key security procedures as followed as per the established SOP
• To provide guidance, coaching and training to all new and existing Receptionists and members of the Front Office team.
• To assist the Front Office Manager and Night Supervisor with any additional paperwork and/or reports when requested to do so.

Requirements:

• Experience in a customer faced environment
• Previous hospitality or Receptionist experience would be beneficial but full training will be provided.
• Ability to multi-task
• Positive attitude & good communication skills
• Ability to work on your own and as part of a team
• Excellent customer service skills
• Working knowledge of various computer software programmes such as MS Office and Opera.
• Flexible to work evenings and weekends when required.

About Dalata:

Dalata Hotel Group – Ireland’s largest hotel group. As Dalata continues to grow and expand it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating over 400 jobs and investing over €110m in the Irish economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

The closing date for this position is 5p Thursday 28th February 2019

A full job description can be sent, later in the process, or on request.

Dalata Hotel Group Plc is an Equal Opportunities Employer.