Calor Gas

Meter Support Advisor

Location UK / Ulster

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 1 week ago

Reference 1387380

Job Description

We are looking for an experienced and highly motivated individual who is passionate about delivering excellent customer service to join a busy team.

We are looking for an experienced and highly motivated individual who is passionate about delivering excellent customer service to join a busy team in our offices in Belfast.

Main responsibilities:

Manage high volumes of calls relating to Metered customers in a professional and efficient manner.
Provide clear, informative and expert advice in relation to all aspect of the metered service with a confident and positive attitude.
Resolve problems to customer’s satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action.
To maintain and update customer database & Metered Propane System with accurate information on a regular basis.
To ensure procedures and compliance requirements are adhered to.
To complete all administrative tasks associated with the role, in a timely and effective manner
Support other team members in tasks with an enthusiastic, approachable attitude.
Any other ad hoc duties which may involve direct contact with other departments.

Requirements:

Five GCSE two of which must be Maths & English Grade C or above (or equivalent).
At least two years relevant customer service experience and a clear understanding of what is required to deliver excellent customer service
Experience using Navision and CRM is a distinct advantage but not essential
Experience with working to targets (both personal and team targets).
Proven track record at delivering results in a timely and professional manner.
Experience working in an environment where handling a high volume of customer calls is required.
Excellent planning and organizing skills
Excellent verbal and written communication skills.
Ability to work under pressure and manage priorities

Confident, enthusiastic customer and team focused individual
Demonstrate excellent attention to detail.
Tenacious, with the ability to ensure all tasks are seen through to their completion
Self-starter