IT Support Analyst

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 5 days ago

Reference 1390386

 Job Description

Excellent opportunity for IT Support Analyst position based in Lisburn.


The Robots are Coming! We are The Robot Exchange, a new name in the software automation development space, who pride ourselves in delivering amazing software to our customers. Join a future looking tech business as we build our development centre in Northern Ireland.

You will be met by a company that is in place to enable your success through support, development of your skills and any formal training you would like.

The Boring Stuff….

Experience & Qualifications

For our IT Support Analyst position you simply just need to have studied an IT or Software related degree and have at least 1-year experience in a related role. If you have already undertaken a placement year then this is also advantageous as we will consider this as the minimum 1 year experience.

The exciting stuff…


  • Unlimited holidays. Yes, you read that correctly, unlimited holidays.
  • Free lunches.
  • Many more we welcome the opportunity to talk to you about.

The role:

The Robot Exchange has an opportunity for an IT Support Analyst to join our fast-growing IT Support team. The role is full time permanent (37.5 hours per week) and will be based in Lisburn. You will be working in the growing and highly exciting Robotic Process Automation space as we continue to expand our custom-built RPA software solutions

The Person:

You will be expected to have an excellent attitude and be able to work effectively as an individual but more importantly as part of a team. If you’re a proactive and dedicated to providing excellent software development skills this is the job for you! You have an opportunity to be part of shaping a future of continual success.


  • Provide proactive support for all user issues and management of tickets (internal and customer facing) within our service desk system.
  • Facilitate and co-ordinate the Installation of IT equipment to new/existing staff.
  • Assist with IT helpdesk issues, to include call logging and fault resolution.
  • Resolve technical problems via telephone, email and remote support.
  • Proactively implement and roll out solutions.
  • Maintain systems.

Key skills and experience:

  • Minimum 1 years’ experience in a support environment (will also consider graduates with IT support-based placement).
  • Cloud Technologies such as AWS, MS Azure. Specifically experience working with AWS and/or Azure administration console.
  • Experience with Office 365 admin.
  • Exposure to ITIL based approach for Incident, Change and Problem Management.
  • Experience providing IT support across multi sites.
  • Windows server 2012,2016.
  • Exchange email administration.
  • Windows 7 and 10 support experience.
  • Database Experience such SQL Server.
  • Networking concepts.
  • Server and Client installs and setups.
  • Administration tasks within Active Directory including but not limited to user setups, email configuration.
  • A good understanding of group policy deployment and configuration.
  • Imaging technologies for hardware devices both laptops and handhelds such as phones and tablets.
  • Ability to meet deadlines.
  • Ability to work under pressure.


  • ITIL foundation qualification or equivalent.

To apply please click on the APPLY NOW button below to forward an up to date CV