Integration Service Engineer

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 7 days ago

Reference 1392110

 Job Description

Excellent opportunity for Integration Service Engineer- Northern Ireland.

Title: Integration Service Engineer- Northern Ireland

Ref: 5/2/ISE

Think Technology- Think Allstate

We build solutions that touch 16 million customers on a daily basis.

You will work alongside people as passionate as you, focused on delivering the best possible user experiences.

You will work in a highly collaborative environment primed to adapt to an ever-changing landscape and which places technology solutions at its core.

You will thrive, you will think differently, you will challenge convention and have the freedom to act with integrity, intention and speed; you will be at the forefront of developing capabilities in support of Allstate’s global business model; you will deliver results and you will leave things better than you found them.

Location: Belfast

Job Description

As a member of the Service Gateway team you will support key ‘middleware’ products and services in order to ensure their efficient delivery to Allstate’s customers.

In your role as an Integration Service Engineer you will be involved in incident resolution, either through inbound tickets or Command Center calls, and the delivery of change execution and fulfillment tasks on behalf of our internal customers.  You will execute routine to moderately complex tasks related to systems analysis and scripting, and you may also be required to assist the Senior Consultants in their efforts to research and plan the various maintenance activities associated with the team.

The Integration Service Engineer position within Allstate Technology & Strategic Ventures is to support and maintain the enterprise middleware platforms, primarily using Layer 7 and Apigee.

Responsibilities include (but aren’t limited to):

  • Completion of assigned tasks in one or more of the following activities: troubleshooting, analysis, fulfilment, change planning and change execution.
  • Evaluation of logs and resolution of low to moderately complex incidents, and coordinating the escalation of more complex incidents.
  • Identification of and assistance in the resolution of low to moderately complex problems, and coordinating the escalation of more complex problems in order to provide future resilience of technology components.
  • Supporting and assisting with the testing, debugging, performance analysis and documentation of the hardware and software technology components associated with the enterprise.
  • Investigating incident diagnosis and incident resolution.
  • Understanding relevance of known problems and resolutions. Make recommendations for improvement.
  • Documentation of incident resolution and posts to appropriate logs/knowledge base for future reference.
  • Reviewing and supporting technical components for complex applications, monitoring high utilization of infrastructure components.
  • Planning and executing ITIL activities for changes and enhancements.
  • Effective communication with peers, business analysts, project managers, quality control, and other technology teams.
  • Delivery of high quality documentation as needed.
  • Analyze information systems processes and monitor key performance metrics; create standard performance reports.
  • Monitor and evaluate availability and response times, identify variances between hardware and software technology components and security agreements.
  • General support of a fully integrated, highly available operations environment.

Hours of Work

  • Fixed 09:00-18:00
  • On Call rotation is a requirement of this role, (approx. 1 week in every 6).

Essential Criteria

  • Must be an EU citizen or possess a current UK Tier 1 Visa or Tier 2 visa and eligible to take up full time, permanent employment
  • Possess a minimum of 2 years’ experience supporting one of the following products, (or equivalent) – Layer 7, Apigee, MuleSoft, Mashery

Desirable Criteria

  • Proven experience supporting the following products: TIBCO Business Works, TIBCO Business Events, EMS, Jenkins

Apply Here:

To apply please click the APPLY NOW button below to be directed to our website.

Closing Date:  Tuesday 19th February 2019

Statement on Fair Employment and Equal Opportunities:

Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.