Inbound Call Centre Advisor

 Job Description

You will be dealing with inbound calls from existing customers seeking to upgrade their mobile phone contracts

Vodafone Inbound Customer Sales Advisor

£16,536.  OTE £28k

Are you money motivated and hungry for success?

We are looking success hungry individuals to come forward regarding this Customer Sales Advisor role based in our Belfast Call Centre.

As a Customer Sales Advisor we offer fortnightly pay, along with an excellent bonus structure, Vodafone offer discounted phone tariffs for staff, plus a range of discounts from many leading UK retail stores and if that is not enough we also offer excellent internal progression programmes, with over 90% of our managers home-grown!

Benefits

• Salary: £16,536.00 per year (£7.95 per hour) plus uncapped monthly bonus earnings!
• Average of £750 bonus earning per month
• Earn up to an average of £200 tax free lifestyle vouchers each month to spend at a variety of high street stores
• Get up to 80% discount on your mobile phone tariff!
• Fortnightly pay.
• Free car parking on site.
• Medical and dental cover, car and home insurance discounts, Gym Membership and many more corporate discounts available!

The Role

As an Inbound Customer Sales Advisor, you will work on behalf of the global telecoms giant, Vodafone UK, taking calls from their customers and helping them with any problems or questions they may have. You will have your sales radar switched on and be ready to maximise opportunities to showcase Vodafone products and services.

Essential Experience

• A background in Customer Sales or Customer Service

What you need?

This is a customer led role, so previous experience of working in a customer service role is ideal. Telephony experience is an advantage, but not essential.

• Exceptionally customer focused
• Computer literate and ability to navigate around a computer system
• Committed to resolving customer queries
• Good telephone manner
• Excellent interpersonal, communication and listening skills

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.