General Manager

Location UK / Down

Job Type Permanent full-time, TemporaryContract

Salary £35000 - 45000

Updated 15 hours ago

Reference 1390019

 Job Description

General Manager 40,000 pa Permanent f/t (37.5 hrs pw)

The National Trust in Northern Ireland is in good shape and last year we welcomed over 1.8 million visitors to our sites while ensuring we remained true to our conservation core purpose.  We are currently recruiting for a General Manager for our Belfast portfolio of properties.  This includes Rowallane Garden, Divis Mountain, Patterson’s Spade Mill and Minnowburn.

 Opportunities like this don’t come around very often.  A General Manager role in the National Trust is both challenging and rewarding in equal measure; it is the driving force behind operational performance and the key leadership role within property groups which operate with a significant degree of autonomy.  You will lead from the front, turning strategy into reality and delivering across a broad range of operational areas.  What’s more is that you’ll do this for an organisation you can really believe in as we continue to look after special places for ever for everyone.

What you’ll be doing

 

As well as having an eye on the day to day, you will have a plan for the future in line with the national and regional strategy. You’ll be part of a successful wider GM team across Northern Ireland, you’ll work with our internal Consultancy and external partners to achieve our goals and champion the NT cause message. You’ll manage a number of Heads of Department, each with their own specialty, from Countryside Management, to Visitor Experience, Retail and Catering. You’ll need to bring a positive, can-do attitude to the team, and your motivational style will inspire them to deliver outstanding results across all areas of the portfolio, in order to generate the funds to invest back into further conservation and development.

Who we’re looking for

 

You must be able to drive and direct change across a diverse remit. We have some ambitious visitor and revenue targets so you’ll need to be brilliant with finances, people and projects. You’ll need to know when to delegate, and when to take ownership. Everything you do will be in harmony with our values and ambitions, but it will also make perfect commercial and financial sense. With a wide range of skills in your toolkit, you’ll need to demonstrate the following skills and experience;

  • Similar sized commercial leadership experience ideally gained in the leisure, hospitality or heritage sector – or excellent evidence you can adapt
  • A forward-thinking approach to managing your multi-site portfolio, you’ll be highly visible to both your staff and volunteers and able to share your vision in a clear and compelling way
  • You’ll be a natural motivator and coach with an ability to set stretching targets and drive performance, helping your Heads of Department achieve their full potential
  • You’ll be adept at prioritising and the sort of person who can keep a cool head while balancing the urgent with the important
  • Able to focus energy and resources not just on where we can improve the most, but on how we ensure all our supporters feel valued, invested in and care passionately about our work
  • Both conservation and commercially minded, you’ll have an understanding of what makes a great visitor experience and will be keen to make sure your high standards are evident across the whole property and portfolio
  • You’ll need to be a confident communicator, accomplished decision-maker and natural collaborator, adept at building effective working relationships with a wide variety of people including commercial partners, tenants, and National Trust consultancy colleagues
  • You will be comfortable managing operational risk, understand the underpinning need for compliance and know what it means to hold others to account
  • You’ll have experts in their fields around you, but you will also need an understanding and practical experience of a project management frameworks.

 

We do not accept CVs or covering letters for Northern Ireland vacancies. Please fill out the online application form on the National Trust Jobs website.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.