Location UK / Belfast
Job Type Permanent, Temporary part-time, TemporaryContract, Trainee
Salary £15000 - 20000
Updated 5 days ago
As the first point of contact at Cisco, the customer support professional will represent the Cisco Brand Promise by delivering a low effort experience and driving a complete resolution of the customer’s needs.
Hello! Have we met before?
With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.
Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.
Make the right switch in your career!
Cisco is a worldwide leader in IT that designs, manufactures and sells networking equipment to a range of global clients. They offer a wide range of products to businesses including routers, switches, VoIP phones, video conferencing and security equipment. We are looking for talented individuals who have experience in customer service, have strong computer skills and enjoy working as part of a team.
Customer Support Professional is responsible for providing support to a wide range of Cisco services. As the first point of contact at Cisco, the customer support professional will represent the Cisco Brand Promise by delivering a low effort experience and driving a complete resolution of the customer’s needs. The CSP will support customers, partners and Cisco employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.
What can we offer you?
Have you got what we’re looking for?
Hours: 35 per week, Monday – Sunday rotational shifts between 1:30pm-9pm. Temporary contract.
Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.