Location UK / Derry
Salary £15000 - 20000
Updated 7 days ago
AXA Insurance DAC, Derry/Londonderry Customer Contact Centre, Full time Customer Service positions, attractive remuneration package. To apply please visit our website www.axani.co.uk/careers and click on the link to submit your CV
Customer Service / Sales Representatives
We are recruiting for customer service telephony roles, and are looking for enthusiastic, confident and friendly people with a pleasant and professional communication style to provide great customer service for our AXA customers.
Our agents are the cornerstone of our operation and we offer excellent benefits including competitive salary, performance bonus, flexible working hours and training and development opportunities to support you in developing new skills
About the Person
If you have strong customer service skills, an enthusiastic telephone manner and are comfortable negotiating and selling, then this is a great opportunity for you with a company operating throughout Northern Ireland and Republic of Ireland.
Minimum essential requirement of 5 GCSE’s Grade A –C or equivalent, and at least 12 months experience in a customer service role.
What you can expect from the role
AXA Derry/ Londonderry Contact Centre operates on a 247 basis with shift patterns based on 37.5 hours per week supporting current opening hours of Monday to Friday 8am to 8pm and Saturday 9am to 4pm.
Reporting to a Team Leader, you will work as part of a high performing team providing excellent customer service to AXA’s customers on all aspects of our products and services with the main responsibilities:
Answering all questions from our customers and escalating any issues where appropriate
Working to reach all performance targets, including sales and quality, taking personal responsibility and ownership for delivering on individual and team objectives.
Delivering a high standard of customer service to all customers
Using our systems and call scripts to apply the appropriate premium with the information you’ve been given from your customers, while complying with our regulatory obligations.
AXA Ireland offer excellent benefits including competitive market salaries of £16,000 per annum, monthly performance based bonus, 30 days annual leave including bank holidays, active sports & social, generous pension scheme and training and development programmes to give you plenty of opportunities to develop new skills and embark upon new challenges. Other benefits include education support to complete recognised insurance qualifications, Maternity and Paternity pay, cycle to work scheme and childcare vouchers.
Does this sound like the job for you?
AXA reserve the right to enhance the criteria to assist in shortlisting.
“We are an equal opportunities employer and welcome applications from all suitably qualified persons from across all communities. We ask all applicants to complete a monitoring form at application stage.
Visit www.axa.ie/axa-insurance-data-protection to view our Job Applicant Data Protection Statement.”