Customer Service Advisor

Location UK / Derry

Job Type Permanent full-time, TemporaryContract

Salary See description

Updated 2 days ago

Reference 1386736

 Job Description

Excellent opportunity for a Customer Service Advisor based in Derry.

Come and join our dynamic team of customer service advisors at Firstsource Derry, we offer a competitive pay package, a company pension scheme, fantastic additional benefits plus a range of learning and development programmes that run alongside your role. We pride ourselves in the development and career progression of our staff.

About the role…

As a Customer Service Advisor, you will be taking calls from their customers and helping with any queries they may have. We want all customers to have a great experience; you will support the customer with their query, with the aim of resolving that issue the first time.

Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.

Our opportunity involves working 40hrs per week between Monday – Sunday (4 days from 7) between 8am – 11pm (10 hrs per shift)

What we need…

Ideally, you will have customer service experience (either paid, voluntary or a mix of both). However, if you have a proactive attitude, excellent communication skills, and motivated to go the extra mile for every customer contact, then we want to hear from you!

We have a dedicated training team on site that will teach you the ropes. Training encompasses systems knowledge & soft skills. Ongoing & continuous coaching available on the call floor post-training.

What we have to offer:

  • A Salary of £16,286+BONUS
  • Defined career pathway
  • Earn a degree whilst working
  • Fortnightly pay
  • Fantastic benefits which could include free SKY TV / Now TV
  • Flexible benefits, including medical and dental cover
  • 21 days holiday plus statutory bank holidays per annum
  • A highly supportive team and manager
  • Lots of fun, community and charity initiatives for you get involved with

To apply please click on the APPLY NOW button below to forward an up to date CV.