Custom Care Business Development Executive

Location UK / Cookstown Area

Job Type

Salary Not disclosed

Updated 2 days ago

Reference 1388604

 Job Description

Excellent opportunity for a CustomCare Business Development Executive based in Cookstown

Business Unit:CustomCare

Job Title: CustomCare Business Development Executive

Reporting to: CustomCare Sales Manager 

Location: Cookstown

Welcome to CDE

CDE is the leading provider of wet processing equipment for quarries, mines and recycling operations on the global market.  The CDE equipment range has applications across a wide range of materials and is delivering significant efficiencies in the construction and recycling, mining, specialist industrial sands and environmental sectors. 

Working across 5 industry sectors and 8 strategic regions globally, CDE has been co-creating with customers for over 20 years.   The team has been widely recognised for challenging the paradigm of traditional washing equipment supply and delivering collaborative, imaginative and unique processing systems.  Our team thrives in an environment where people are genuinely empowered to lead and deliver highly strategic and innovative projects.

CDE is now seeking to appoint a high-calibre CustomCare Business Development Executive.

Job Purpose & Responsibilities:

Job Purpose:

To be responsible for the currently inactive CDE customer accounts, understand why they don’t purchase from CDE, who they purchase from, and what is required to bring them back to CDE.  To own the process to the point where the customer requires a quotation before passing them to the Parts Sales Team.

Responsibilities:

  • Contact inactive accounts via email and phone
  • Understand previous buying history with CDE
  • Understand who they now buy parts from and in what quantity
  • Understand what would be required to bring them back to CDE
  • Facilitate the achievement of spares sales targets through prompt provision of accurate quotations to Customers
  • Receive spare parts enquires in a professional manner, logging all relevant detail on CRM
  • Process confirmed spare parts orders on computer system in line with approved company procedure
  • Work with CustomCare buyer to ensure orders for required non-stock items are placed as required and expedite to ensure Customer expectations are met and to minimise Customer downtime.
  • Feedback any issues or potential issues immediately to the CustomCare Sales Manager
  • Liaise with Purchasing department regarding required stocked parts and inform immediately when removing stocked items, with an agreed plan for replenishment.
  • “Up-sell” CustomCare department services when possible and applicable
  • Ensure all chargeable parts are invoiced accordingly including any carriage, labour, subsistence etc is included.
  • Follow up fabricated item progress with design and production departments to ensure Customer delivery expectations are met
  • Ensure customer data is live and current
  • Ensure all open Customer queries are being dealt with and close out as required
  • Update the CDE CRM software as required
  • Collate weekly, monthly and quarterly scorecard.
  • Take responsibility for converting inactive accounts to active
  • Increase revenue within the CustomCare department by increasing the number of qualified opportunities being worked on.

Please click here to view full job description

Desirable criteria may be used for shortlisting.  The Company reserves the right to enhance criteria at the shortlisting stage.

We are an equal opportunities employer.

Closing date: Monday 18th February