Visitor Experience Officer

Location UK / Down

Job Type Permanent part-time, Trainee

Salary £10000 - 20000

Updated 5 days ago

Reference 1385000

 Job Description

Visitor Experience Officer 15,479 pa Permanent p/t (30 hrs pw)

Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be you job to make sure we’re doing that all year round.

What you’ll be doing

 

As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and engaging programming in the outdoors to deliver a year round offering of events at our properties. Working alongside the Visitor Experience Manager, you’ll develop engaging and meaningful interpretation that can teach, move and inspire our visitors. This role will focus working more outdoors in conjunction with Ranger and Gardener teams.

Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work with the visitor experience team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, and social media to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota which will include weekend working helping the smooth running of the visitor operation. Further details of working pattern will be discussed at interview

Who we’re looking for

 

It’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

  • A flexible customer focused approach, with high standards of customer service
  • Excellent people skills, enabling strong relationships, both externally and internally
  • Experience of working to multiple deadlines and managing own workload
  • Outstanding organisation and planning skills, and a good eye for detail
  • Understanding of the aims and ethos of the National Trust
  • Excellent communication skills, both verbal and written
  • A hard working approach, be committed and a team player
  • Strong IT skills – Microsoft Office, as well as web and social media applications
  • Experience of producing interpretation, marketing or promotional material
  • Knowledge of relevant Health & Safety procedures