Technical Analyst

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 6 days ago

Reference 1383517

 Job Description

Excellent opportunity for Technical Analyst based in Belfast.

Vacancy: Technical Analyst                         

Contract: Permanent     

Reporting to: Technology & Innovation Team Lead (Billing Platforms)     

Location: Newforge Lane, Belfast            

Your new company

As Viridian Group we are already working for you every day.

How? As Ireland’s leading energy provider, we generate and supply energy to hundreds of thousands of homes and businesses across the island of Ireland via our Power NI, Power Procurement and Energia businesses. Chances are, when you flick the switch we’ve had something to do with the lights coming on.

As you can imagine, powering over 1 million customers takes a pretty big team of people who are as powerful and energetic as the electricity we supply. Our industry is in a constant state of change and we need exceptional people like you to help us deliver the future of energy. So… are you ready to switch on your career with Ireland’s leading energy provider?

What we offer…

Joining us on a permanent basis, you’ll receive a competitive salary plus an attractive bonus structure. With a market leading benefits package including up to 35 days leave a year, generous company pension scheme, private healthcare for all the family, access to Learning and Development opportunities, Wellbeing Programme, Subsidised Gym Membership and free onsite car parking!

Your new role…

This exciting Technical Analyst position sits within Viridian Technology & Innovation; we are looking for talented and experienced IT professionals with a strong foundation in Oracle application support, who can contribute to the organisation’s success.

The successful candidate will act as a CC&B expert within Technology & Innovation Operations analysing and responding to any issues that are reported or requested in relation to the billing platform systems. Reporting to the Billing Platforms Delivery Lead, the successful candidate will be responsible for providing essential support to both Power NI and Energia domestic across the billing platform systems.

Main Duties:

  • Responsibility for Power NI and Energia domestic billing platform systems support
  • Assisting with business as usual and project implementations across billing platform systems
  • Responsibility for providing root cause analysis to billing platform systems issues and management of third level support
  • Acting as a system expert by responding to and developing ad hoc queries and scripts, and providing application support
  • Ensuring priority incidents are responded to and closed within the SLAs
  • Capturing and coordinating requirements on incidents
  • Engaging with internal customers/third parties to ensure the billing platform systems solutions continuously meets business requirements
  • Liaising with internal customers to define functional and non-functional software specifications for the billing platform systems
  • Communicating business specifications in a clear and concise manner
  • Proactively monitoring of systems patterns to improve overall process and performance
  • Conducting a review of software development, test cases and evidence before applying changes to the production environment
  • Providing support and development to business process areas

Benefits and Location

The post will be offered on a Permanent Personal Contract basis and will include an attractive benefits package, including a salary to reflect the skills and experience of the successful candidate.  The post will be based in our offices at Newforge Lane, with occasional travel to Dublin required.


Knowledge and Experience:      


  • Experience working in Oracle Systems
  • Extensive experience working with SQL and TOAD or SQL developer
  • Experience in addressing and solving IT and business issues with third party vendors and internal customers
  • Experience in supporting business critical software solutions


  • Experience of delivering projects to, or supporting systems for the Energy and Utility sectors
  • Working knowledge of:
  1. Oracle Customer Care and Billing System
  2. Unix
  3. Java – Enterprise application development and design patterns
  5. Jira


Judgement/Decision Making


Drive for Results                                                                                              

Additional Requirements:          

The job requires a considerable degree of commitment, flexibility and adaptability on the part of the job holders to meet quality standards and work deadlines. The individual must have a forward thinking approach and be able to work independently.                                                                     

To apply

Please send your CV by clicking on the APPLY NOW button below to be considered for this role. Applicants should ensure that they provide details in their CV of the specific relevant experience gained in current and previous roles, including how they meet the above criteria.

Please also complete and send the attached Monitoring form. Applications will be considered incomplete if the monitoring form is not returned.All correspondence will be communicated via email.  A reserve list may be held for 6 months in which you will be placed if you are suitable for the role.

The closing date for applications is 20th January 2019.

Viridian Group is an equal opportunities employer.