Shop Supervisor

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 1 week ago

Reference 1384823

 Job Description

Under the management of the Shop Manager, the post holder will ensure the effective day-to-day supervision of the shop by carrying out agreed procedures and routines which promote the development of shop profitability while at all times supporting the general ethos of Northern Ireland Hospice.

Title of Post:              Shop Supervisor

Contract:                    Permanent

Location:                    NI Hospice Shop, 461-463 Antrim Road, Belfast, BT15 3BJ

Hours:                        37.5 hours per week

AIM

Under the management of the Shop Manager, the post holder will ensure the effective day-to-day supervision of the shop by carrying out agreed procedures and routines which promote the development of shop profitability while at all times supporting the general ethos of Northern Ireland Hospice.                      

ESSENTIAL CRITERIA

  • Relevant clothing retail experience.
  • Experience of merchandising stock.
  • Numerate and literate.
  • Effective interpersonal skills.       
  • Motivated and the ability to transmit motivation to others.
  • Good organisational skills.
  • Have a genuine interest in promoting the aims of the Hospice.
  • Innovative and creative.
  • Willing to be flexible and work across various Hospice shops subject to business needs
  • Access to transport to enable the requirements of the post to be fulfilled.

DESIRABLE CRITERIA

  • Experience of working in a charity shop.
  • An understanding of the culture within charity shops.

DUTIES

  • Strive to maximise the sales of Donated Goods and Christmas cards in order to achieve agreed sales budgets.
  • Ensure that appropriate systems and procedures are maintained so that all donated goods are sorted, dated, priced and prepared according to agreed Hospice Shop processes, always ensuring that the products sold are safe and fit for purpose.
  • Maintain regular sources of stock by networking with colleagues, the general public, local community representatives, customers and volunteers.
  • Ensure that cash handling procedures are adhered to at all times and that cash generated within shops is deposited at the bank in an effective and timely way to minimise the risk of loss.
  • Ensure that the shops are physically and operationally secure at all time by carrying out stringent end of day lock up routines through full utilisation of the systems and equipment available to shop staff, and by practising the controls and disciplines necessary during trading hours to avoid breaches in security.
  • Embrace and promote new working practices and technological developments within the retail operation.
  • Help to promote and organise special events and promotions in order to capitalise on opportunities presented by the shop localities.
  • Ensure that stock control systems (such as culling) are carried out in a routine manner and when requested centrally by the Warehouse or Retail office.
  • Ensure that the physical conditions and housekeeping of the shops are maintained to a high standard so that the risk of injury to staff or customers is minimised.
  • Embrace own training and development on a continuous basis through daily management communication, and use of appraisal and competency review documentation to monitor and record performance.
  • Assist in the recruitment and selection of adequate numbers of shop volunteers to allow the shop to operate in a smooth and satisfactory manner, always ensuring that application processes are completed fully. 
  • Impart the best possible training, at an appropriate level, to all volunteers. Special emphasis should be placed on mandatory requirements of Customer Service, HASAW and the ‘Products We Sell’ and volunteer training sheets should be used to record the training completed as documentary evidence.
  • Ensure that guidelines from Trading Standards are followed so as to guarantee the integrity of stock sold.
  • Ensure that the safety standards promoted by Environmental Health Officers are practiced fully.
  • Report maintenance and health and safety issues as appropriate, after firstly reviewing and attempting to make good simple defects at shop level.
  • Ensure that good verbal and written communication techniques are adopted at all times and that you converse in a diplomatic manner on a consistent basis with colleagues within the retail department, other NI Hospice personnel and anyone outside the organisation.
  • Ensure that the shop’s opening / closing routines are carried out appropriately with regards to agreed opening / closing times, ensuring that variations to this schedule are sanctioned by the ROM (or Area Manager in absence of ROM).
  • Promote the highest possible standards of service whilst dealing with customers and donors in order to uphold the Hospice Shop’s reputation.
  • Promote positivity and teamwork throughout the Retail Department.
  • Be prepared to regularly assist in neighbouring Hospice shops as and when required to do so (travelling costs will be covered).
  • Support activities of Northern Ireland Hospice within the area, wherever appropriate.

TO APPLY

For further information on this opportunity please visit the ‘Join Us’ section of our website www.nihospice.org

Closing Date: Thursday 24th January 2019. 

NI Hospice is an equal opportunities employer.