Service Administrator

Location UK / Lisburn

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 5 days ago

Reference 1385753

 Job Description

Briggs people are different. We are passionate about our customers and dedicated to providing the best service and support in the materials handling industry. Due to continued expansion of our business we require a “Service Administrator”

Role Purpose:

To support all aspects of administration within the Service Centre. Maintain links with the Field operations teams. Work in close association with Service Centre staff on all aspects of Service Control, Invoicing, Cost Control, Estimates, Call Handling and other administration duties.

Dimensions:

Invoicing support for team billing in region of 300k per month ensuring external and internal jobs are closed accurately and as soon after completion as possible.

Key Activities:

  • Respond to queries from Customers, Team Leaders, Engineers, Controllers and Service Centre staff.

  • Administration support for Estimates and to ensure records are accurately maintained.

  • Chasing estimates under £1000

  • Maintain the accuracy and integrity of the system (Protean)

  • Process reports and record accurate data and follow up action were necessary.

  • Cleanse reports to keep the system and data accurate.

  • Answer colleagues and customers email requests in the shared inboxes. Input data to enable job closure in a timely and accurate manner.

  • Work with the Team Leaders and Field Service managers to maximize efficiencies

  • Provide and continuously develop timely management information and reports for business use, reports should be standard and accessible by selected business teams but designed to be user friendly.

  • Collating of engineers timesheets.

  • Administrative duties for engineer holiday requests.

  • Organisation of company vehicle servicing requirements.

    Knowldege/ Skills/ Experience

  • Customer service experience.

  • Minimum education: GCSE

  • Understanding of financial and service implications resulting from approach to repair and maintenance.

  • Have a basic understanding of the materials handling industry is desirable.

  • Have a good working knowledge of computer systems.

  • Computer literate, having understanding of the Microsoft office package specifically excel, access, outlook and word.

  • Good communication skills to interact with both internal and external customers.

  • The ability to work as a part of team, sharing workload where necessary.

  • H&S policy awareness and commitment.