Sales and Retention Specialist

Location UK / Antrim

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 5 days ago

Reference 1382168

 Job Description

Excellent opportunity for a Sales and Retention Specialist based in Antrim

Vacancy: Sales and Retention Specialist

Reference: PNISRS6

Contract: Full Time (37 hours per week), permanent

Reporting to: Sales and Retention

Location: Technology Park, Antrim

Due to increased competition within the energy market, we are expanding our team with the aim to further develop our existing customer retention capability. You will work as part of a team specialising in the retention and acquisition of customers.

And that is where we need your expertise……

For this role we are seeking enthusiastic sales professionals who enjoy working within a target-driven, fast paced team environment. All Sales and Retention Specialists are key in the delivery of our mission statement which is to deliver a great customer experience one conversation at a time.

This is a varied role that includes sales and sales support with key responsibilities below, but is not limited to:

  • Retaining customers via both inbound and outbound channels
  • Acquiring new customers via both inbound and outbound channels
  • Moving customers between and into new premises
  • Sales administration and support
  • Up-selling and cross-selling of products and services

The Rewards

A very competitive salary, starting at £17,000 with OTE of £22,000 based on performance in the role (salary band £17,000 to £23,000) As well as:

  • Company Pension Scheme with an employer contribution of up to 6%
  • 20-25 days holiday per year plus 11 statutory holidays and opportunity to ‘buy’ additional holidays
  • Free car parking
  • Excellent opportunities for career progression and year-round learning and development courses
  • Employee Assistance Programme
  • Health Cash Plan
  • Membership of Social Clubs
  • 37 hour working week between 8am to 8pm Monday to Friday and 9am to 1pm on Saturdays

Essential Criteria:

  • 5 GCSE’s (grade A-C to include Math and English) or equivalent
  • Experience of dealing with customers on the telephone in a contact centre environment
  • Minimum 6 months sales experience
  • Experience of liaising directly with customers and promoting the services of a company

Desirable Criteria:

  • Previous experience of working within a utilities environment


  • Excellent customer service and sales skills
  • Strong IT skills
  • Ability to work under pressure accurately within set targets


  • Judgement and Decision Making
  • Communication
  • Taking Ownership
  • Drive for Results
  • Managing Relations

Additional Requirements:

The job requires a considerable degree of commitment, flexibility and adaptability on the part of the job holders to meet quality standards, work deadlines and the changing needs of the business. The individual must have the ability to resolve problems and handle routine work with limited supervision.

To apply

Please send  your CV by clicking on the APPLY NOW button below to be considered for this role. Please also complete and send the attached Monitoring form .

All correspondence will be communicated via email. A reserve list may be held for 6 months in which you will be placed if you are suitable for the role.

The closing date for applications is 27th January 2019.

Viridian Group is an equal opportunities employer.