Reservations and Reception Supervisor

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 6 days ago

Reference 1382199

 Job Description

Excellent opportunity for Reservations and Reception Supervisor based in Belfast.

Reservations and Reception Supervisor

Ref: 18/107071

Accommodation, Student Plus

Queen’s University Belfast is one of the leading universities in the UK and Ireland, with a distinguished heritage and history. With over 24,000 students, 3,700 staff and an annual turnover of some £300m, Queen’s University Belfast plays a unique leadership role in Northern Ireland. As a member of the Russell Group of UK research-intensive universities, Queen’s University Belfast combines excellence in research and education with a student centred ethos.

The student experience is at the heart of our business, providing solutions to student needs, based on their lifestyles, and helping them contribute, grow and develop academically, all within a welcoming and inclusive community. We are looking to recruit a Reservations and Reception Supervisor to work within Student Plus.

The successful candidate will report to the Operations Manager and will supervise reservation and reception staff to ensure a courteous, efficient and effective service is delivered and staff are able to achieve and maintain a high quality of customer service which reflects best in sector.

You will be responsible for the day to day operations of reception ensuring policies, procedures and standards are maintained and the securities of the reception area and data systems are protected.

Additionally, you will organise rotas, supervise and allocate work to appropriate staff, regularly monitoring and reviewing quality of work done. Whilst adhering to the University’s five core values and Professional Standards to ensure we aim to behave in a manner which reflects our aspiration to be as an international organisation.

Ideally you will be from a hospitality background with experience in a supervisory role, including drawing up staff rotas and delegation and oversight of appropriate work. You should have strong interpersonal skills and the ability to communicate clearly with customers.

There is a competitive benefits package on offer which includes a competitive salary, generous holiday allowance and pension scheme. 

The successful candidate will be required to work a shift pattern, working 5 days out of 7, commencing at varied times, namely 7.30am, 9.00am and 2.00pm for an 8-hour duration to include weekends and public holidays.

The successful candidate will have:

  • Relevant academic and/or vocational qualification e.g. GCSE, O Level, (must include English and Maths Grade C or above),
  • NVQ Level 2 in a relevant subject/area.
  • At least 3 years’ relevant work experience in a supervisory position within a front of house environment in a hotel or similar accommodation operation.
  • Experience of supervising staff, including drawing up staff rotas and delegation and oversight of appropriate work.
  • Evidence of staff training in a customer service environment.
  • Cash handling experience.
  • Experience of managing room bookings via a recognised computerised system.
  • Experience of dealing with customer complaints in a pro-active manner.
  • Experience and up to date knowledge of a wide range of IT systems including databases, MS Word, Excel, Outlook and the internet.
  • Good level of numeracy and literacy skills.

Anticipated interview date: Wednesday 6 February 2019

Salary scale: £20,836 – £23,334 per annum (potential to progress to £24,771 per annum through sustained exceptional contribution) Plus 18% shift allowance on top of basic salary.

Closing date: Monday 21 January 2019

For full criteria and to apply online, please click the APPLY NOW button below to visit. You must clearly demonstrate how you are meeting the criteria on your application. 

For further information or assistance contact Resourcing Team, Queen’s University Belfast, BT7 1NN. 

The University is committed to equality of opportunity and to selection on merit.  It therefore welcomes applications from all sections of society and particularly welcomes applications from people with a disability 

Fixed term contract posts are available for the stated period in the first instance but in particular circumstances may be renewed or made permanent subject to availability of funding