Observatory Supervisor

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 4 days ago

Reference 1382778

 Job Description

Excellent opportunity for a Observatory Supervisor based in Belfast.

Hastings Hotels are now offering an amazing opportunity for an exceptional hospitality professional to apply for the position of Supervisor in the Observatory.

Vacancy Title: Observatory Supervisor

Location: Grand Central Hotel, Belfast

Reference: 18/HO/120

Key Duties will include:

  • Effective supervision of the restaurant and bar team.
  • To assist with the planning and organising of the restaurant and bar operation.
  • Supervising the restaurant and bar team in the delivery of exceptional service to exceed guest expectations.
  • Ensure the restaurant and bar team provide menu recommendations upon request and upsell additional offerings when appropriate.
  • Ensure the restaurant and bar team receive appropriate training, coaching & development.
  • Ensure yourself and the restaurant and bar team receive payment for food and beverages sold in accordance with operating procedures.
  • Ensure table set up and guest areas are maintained in a clean and tidy manner and in accordance with hotel standards.
  • Ensure Company policies related to cash handling, stock control and stock ordering are implemented and monitored and appropriate action is taken to resolve any problems arising.
  • Ensure staff use equipment and materials in the correct manner and that any problems are reported immediately. 
  • Maintain the security of stock areas and manage any breaches.
  • Respond to complaints and find the appropriate solution.
  • Ensure the restaurant and bar team comply with all health, safety, hygiene & licensing policies and procedures.
  • Work effectively with colleagues across departments to ensure a harmonious working environment where all employees are treated with respect and dignity. 

You will have:

  • Similar previous experience gained within a quality establishment.
  • Demonstrable customer focused approach with a passion to deliver excellent customer service.
  • Excellent interpersonal skills and IT skills.
  • GCSE grades A-C in English and Maths or the equivalent.
  • Ability to work under pressure within a team.
  • A result driven approach with the ability to meet/exceed deadlines.
  • The ability to prioritize, plan, organise and demonstrate attention to detail.

This is an exciting yet demanding role requiring a confident, hospitality experienced professional who can deliver a standard of service synonymous with the Hastings brand.

The Supervisor role is a full-time position with a competitive salary on offer.

To apply, please forward your CV together with a covering letter of application via the APPLY button below.

Closing Date Monday 21st January 2019.