Membership & Visitor Welcome Supervisor

Location UK / Down

Job Type Fixed term contract, Permanent, TemporaryContract, Trainee

Salary £0 - 10000

Updated 5 days ago

Reference 1384926

 Job Description

Membership & Visitor Welcome Supervisor 9.93 per hour Fixed Term p/t (until 04/11/19)

We’ve got a fantastic opportunity to work with our Membership and Welcome team, helping them to deliver excellent service, and a professional welcome to every visitor, every day. You’ll ensure your team are informative, engaging and know how to promote our membership, helping us deliver our challenging membership targets.

What you’ll be doing

 

Visitors are a vital part of what we do. As a charity, every penny we raise goes back into our continued conservation of our places and spaces. As the supervisor for the membership and visitor welcome team, you’ll lead by example, seizing all opportunities to grow our income at the visitor welcome, from promoting the benefits of our membership, to gift aid and direct debit schemes. You’ll work with the membership team manager to help the team achieve membership targets, as well as delivering your own.

You’ll help coach and motivate the team to ensure a high standard of customer service. You’ll be responsible for the presentation of the visitor reception and making sure the team is always aware of what’s happening at the property that your visitors can enjoy. As a team, you’ll tell your visitors about the amazing work we do and what their money is funding.

Who we’re looking for

 

In order to be successful in this role, you’ll need to have:

  • Outstanding customer service skills
  • Experience of working in a retail or tourism environment
  • Ability to supervise, inspire and motivate a team
  • Confidence working with sales and membership targets
  • Genuine enthusiasm for working with people
  • Good understanding of the National Trust and what we do
  • Initiative and ability to work alone
  • Recruiting and training new team members

 

We do not accept CVs or covering letters for Northern Ireland vacancies. Please fill out the online application form on the National Trust Jobs website.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.