Membership & Visitor Welcome Assistant

Location UK / Down

Job Type Fixed term contract, Permanent, TemporaryContract, Trainee

Salary £0 - 10000

Updated 5 days ago

Reference 1385008

 Job Description

Membership & Visitor Welcome Assistant 7,919 pa Fixed Term p/t (936 hrs py for 12 mo)

Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.

What you’ll be doing

 

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy. 

Who we’re looking for

 

To be fantastic in this role you’ll need:

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • A willingness to learn new skills, and a can do attitude
  • Experience of working in a customer service or sales team
  • Some cash handling experience

 

We do not accept CVs or covering letters for Northern Ireland vacancies. Please fill out the online application form on the National Trust Jobs website.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.