Location UK / Belfast
Job Type Permanent full-time, TemporaryContract
Salary See description
Updated 3 days ago
A career in Information Security, within Internal Firm Services, will provide you with the opportunity to develop and support our internal security technologies and services across the entire global and local PwC network.
You’ll focus on being the forefront of designing, developing, and implementing information technology including hardware, software, and networks that enhances security of internal information and protect our firms intellectual assets.
PwC Operate delivers large operational and managed service programmes for clients such as regulatory change, remedial or controls testing programmes.
With over 1,000 staff deployed on large implementation and execution programmes, we are a growing part of PwC which wants to further strengthen its team by recruiting team members with a diverse range of skills sets and experiences
Do you have strong technical backgrounds coupled with excellent customer service experience?
You’ll be a curious individual with an awareness of cyber security and the industry. An understanding of basic technology, software and security concepts is vital, as well as the ability to assess and complete requests within assigned Service Level Agreements (SLAs). Although the role is process-driven and training will be provided, some background knowledge well be an asset to help you carry out the work.
You will be responsible for execution of access management requests for new employees, employees moving to other roles and employees leaving the firm. Responsibilities include assessment, triage, research and completion of access management requests associated with application and/or infrastructure components, based on technologies used within PwC and beyond.
You’ll be assessing assigned service requests internally from different Lines of Service (LOS), completing requests, working with other IT teams to address issues and ensuring customer satisfaction.
You will review requests and complete them accurately and efficiently, process and procedure improvement through identifying necessary modifications or enhancements to customer service workflows. The right candidate will be able to work as part of a team and have the ability to take direction from management. Ultimately, the analyst must fulfill SLAs, work to develop strong relationships with team members, manager and other IT staff to progress resolution of requests, and contribute to a culture of continuous business improvement.
Relevant degree or related work experience
Customer service support (in the use of application, hardware, or access management)
Information Technology Infrastructure Library (ITIL)
Ability to analyse complex problems and multiple priorities
Ability to balance customer service and regulatory needs
Ability to maintain confidentiality
Great communications skills, both oral and in writing
Great teamwork skills
Experience with Role Based Access Controls
Experience with implementing IDM solutions
Experience with Identity Management Provisioning
IT experience including IT Security Administration
A technical background in Mathematics, Computer Science, Data Analytics or similar
ITIL Foundation; CISA/CISM Certificates