Helpdesk Administrator

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary £20000 - 30000

Updated 2 days ago

Reference 1383700

 Job Description

Helpdesk Administrator Role, supporting end users, competitive basic salary, annual bonus, progression and qualifications available

MRP, a subsidiary of First Derivatives PLC, is a leader in software development focusing on predictive analytics combined with a full portfolio of end to end Account Based Marketing solutions to our Technology clients across the globe, supporting their sales and marketing functions and ultimately leading to a stronger sales pipeline and increased revenue.

Supporting our global operations, our Belfast based IT hub is looking for a Helpdesk Administrator to join the team. You will play a key role in the growth of our IT network acting as first point of contact for support in the day to day running of the office networks, supporting the office staff and be involved in projects to assist in the development of the IT strategy

Job Duties:

Within this role you will work within a team capacity and have individual responsibilities. The below describe the primary functions but should not be considered an exhaustive list of job duties and responsibilities for the role.

  • Maintain and create user accounts in Active Directory
  • Respond to and resolve help desk requests
  • Manage the configuration and operation of client-based computer operation systems
  • Administer of Cisco Call Manager telephony solution
  • Maintain detailed inventory of computers and other IT equipment as well as software installed in computers
  • Ensuring critical applications are functioning correctly
  • Administer and support Siebel CRM solution
  • Repair and recover from hardware or software failures
  • Troubleshoot on moderately complex network and telephony problems
  • Administer and support o365 applications
  • Support and experience with backup, anti-virus, anti-spam, and anti-spyware technologies
  • Install and test computer-related equipment
  • Very limited travel required (1-2 short trips per year) 
  • Other ad hoc duties

Required Experience:

  • 1-2 years Exchange/o365 experience
  • 1-2 years VoIP telephony experience
  • Cable management experience
  • Powershell scripting experience
  • Bachelor’s degree, or equivalent, in a relevant area such as Computer Science
  • Self-motivated and ability to work with minimal supervision is critical


Desired Experience:

  • SAN management and troubleshooting a plus
  • Experience with an Helpdesk solution
  • Cisco Call Manager experience and troubleshooting
  • Working knowledge of Active Directory/DNS/IP addressing
  • Experience supporting a CRM solution
  • MSCE preferred, but not mandatory
  • Ability to speak Spanish is preferred but not required

 Language/Communication Skills

  • Ability to effectively communicate orally and in writing in the English language with all levels of staff; Strong ability to present and explain technical information to a non-technical audience.
  • Successful ability to deal with problems involving several concrete variables in standardized situations
  • Effectively presentation of information, and respond to questions from groups of managers, clients, customers
  • Maintain a regular and predictable work schedule (8am-6pm)
  • Ability to take direction, work well as part of a team, and work independently when required

Benefits to you:

  • A generous compensation package including an annual bonus
  • Private healthcare and pension schemes
  • 28 days holiday
  • Training and on-going opportunities for development/progression
  • Certification/accreditations/ongoing learning/training support
  • A modern and new working environment filled with positive and engaging people

MRP is an Equal Opportunities Employer

All applicants must have eligibility to work in the UK

MRP is a Belfast Top 50 Company