Help Desk Administrator

Location UK / Ulster

Job Type Permanent full-time, TemporaryContract

Salary See description

Updated 1 week ago

Reference 1384277

 Job Description

Providing a Help Desk role to our clients to assist with their facilities maintenance on a response and planned preventative basis.

Salary:   £16,500 – £17,000

Hours – Mon to Fri 9.00 to 5.30pm & 8.00 to 4.30pm

Reporting to the Help Desk Coordinator, the ideal candidate will have experience in a property maintenance or related environment, and will have a good telephone manner with the ability to multi task as part of a small team. Strong admin and IT abilities are essential together with a confident & professional approach.

Job Role

  • Providing full administrative support  and  duties for the NI Maintenance office

  • Answer telephone calls in a timely and helpful manner, dealing with the enquiries and processing as appropriate.

  • Monitoring of central email for client liaison

  • Logging planned, reactive and quotation calls on database

  • Completion of daily job update reports  to ensure all works completed on schedule/ uplifts/ follow on requests completed as required

  • Monitoring of jobs status to ensure  KPIs are met

  • Collation and completion of engineers paperwork, and  inputting timesheet hours on database

  • Create word documents, spreadsheets or reports to management requirements

  • Creation and updating of client and management  reports on a daily/ weekly/  basis as required

  • Management of sub-contractor base including issuing jobs, contacting for job updates, checking and completion of paperwork.

  • Assist managers with the production of project specific documentation to ensure deadlines are met.

  • Typing and submission of fault reports to clients

  • Creation of submissions and  invoices,  in agreement with client specific requirements

  • Maintain general and office filing up to date.

  • Any other duties as deemed appropriate.


Key Competencies:

  • Highly organised with meticulous attention to detail

  • An excellent telephone manner and interpersonal skills to deal with a wide variety of people and clients

  •  Excellent written and oral communication skills ensuring an excellent standard of customer service is provided and  maintained to clients

  • Ability to analyse figures with good arithmetical skills

  • The ability to work independently and with minimal supervision

  • The ability to multi-task, prioritise and remain calm under pressure

  • Excellent IT skills, and proficient with MS Office Word, Excel, Outlook


Experience Required:

  • 1-2 years in office experience in a similar environment.

  • Ideally previous experience in a property maintenance or related area (although not essential)