Location UK / Ulster
Job Type Permanent full-time, TemporaryContract
Salary See description
Updated 1 week ago
Providing a Help Desk role to our clients to assist with their facilities maintenance on a response and planned preventative basis.
Salary: £16,500 – £17,000
Hours – Mon to Fri 9.00 to 5.30pm & 8.00 to 4.30pm
Reporting to the Help Desk Coordinator, the ideal candidate will have experience in a property maintenance or related environment, and will have a good telephone manner with the ability to multi task as part of a small team. Strong admin and IT abilities are essential together with a confident & professional approach.
Providing full administrative support and duties for the NI Maintenance office
Answer telephone calls in a timely and helpful manner, dealing with the enquiries and processing as appropriate.
Monitoring of central email for client liaison
Logging planned, reactive and quotation calls on database
Completion of daily job update reports to ensure all works completed on schedule/ uplifts/ follow on requests completed as required
Monitoring of jobs status to ensure KPIs are met
Collation and completion of engineers paperwork, and inputting timesheet hours on database
Create word documents, spreadsheets or reports to management requirements
Creation and updating of client and management reports on a daily/ weekly/ basis as required
Management of sub-contractor base including issuing jobs, contacting for job updates, checking and completion of paperwork.
Assist managers with the production of project specific documentation to ensure deadlines are met.
Typing and submission of fault reports to clients
Creation of submissions and invoices, in agreement with client specific requirements
Maintain general and office filing up to date.
Any other duties as deemed appropriate.
Highly organised with meticulous attention to detail
An excellent telephone manner and interpersonal skills to deal with a wide variety of people and clients
Excellent written and oral communication skills ensuring an excellent standard of customer service is provided and maintained to clients
Ability to analyse figures with good arithmetical skills
The ability to work independently and with minimal supervision
The ability to multi-task, prioritise and remain calm under pressure
Excellent IT skills, and proficient with MS Office Word, Excel, Outlook
1-2 years in office experience in a similar environment.
Ideally previous experience in a property maintenance or related area (although not essential)