Customer Services – Contact Centre

Location UK / Coleraine Area

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 16 hours ago

Reference 1383359

 Job Description

Excellent opportunity for Customer Services – Contact Centre based in Coleraine

FOS is a provider of High Quality Contact Centre and Back Office Solutions.  From single to multiple channel support, FOS can provide a tailored made solution to suit a business.

FOS handles administration, compliance and call handling functions for online insurance brands including,,, and  Boxymo was the first dedicated telematics insurance brand to trade across Ireland.  There are over 100 employees based in two of our Coleraine offices.

Customer Services – Contact Centre

We are now recruiting for Customer Services – Contact Center employees to join our forward thinking, successful team.  The Customer Services role will involve liaising and providing product services information to our customers. To convert business in line with the company’s objectives and targets.  The role will involve answering inbound and outbound calls with accuracy and efficiency.

Essential Criteria

  • A minimum of two G.C.S.E. passes (to include English Language and Math’s related subject) or equivalent.
  • Excellent customer service skills.
  • Excellent communication skills.

Desirable Criteria

  • Previous insurance experience.
  • Previous Call Centre experience.
  • Previous experience working to targets.   


  • 37.5 hour per week
  • 28 days annual leave inclusive of bank holidays.
  • The successful candidate will be required to complete a four-week comprehensive training program, giving you the skills and product knowledge that you need to be successful in this role. 
  • Employees receive commission off insurance policies through the Company
  • Free car parking

To apply for this position then please complete an online application form by clicking on the APPLY NOW button below

Completed application forms should be submitted no later than 5pm on Friday 18th January 2019.

FOS reserve the right to enhance the above criteria in the event of an unprecedented response. 

FOS are an Equal Opportunities Employer