Casual Bookmakers Clerk Belfast

Location UK / Belfast

Job Type Permanent part-time, Trainee

Salary See description

Updated 1 week ago

Reference 1384682

 Job Description

Casual Bookmakers Clerk for our Belfast area Duties will include: Dealing with customers and their queries on an ongoing basis. Cash handling. Preparing the shop and maintaining cleanliness. Fast and accurate settlement of bets.

CASUAL BOOKMAKERS CLERKS

BELFAST AREA

2 x Casual (16-24 hours per week)

Evenings 17:30 – 21:30 pm 

Saturday 09:30 am – 21:30 pm

 

 

Essential Requirements

  • GCSE Maths and English (Grade A- C or equivalent)
  • Previous Cash handling experience 
  • Excellent customer care experience within a customer facing environment
  • Excellent IT Skills
Desireable requirements
  • Valid driving licence

Are you passionate about delivering great customer service? Do you enjoy working in a dynamic and customer focused environment? If so, your dream job could be less than a few minutes application process away!

Our Bookmakers Clerks are the focus of our business and are responsible for providing the best possible customer experience.

 

 What will you be doing?

  • Delivering consistently exceptional customer service and ensuring a great customer journey while resolving complaints and issues when necessary.
  • Ensuring compliance with the following;
    o   Health and Safety procedures
    o   Responsible Gambling and Self- Exclusion Guidelines
    o   Security procedures
    o   Think 21
    o   Cost control
  • Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy.
  • Ensuring the shop is clean and a shop tidy is completed at regular intervals when on duty.
  •  Ensuring the Bookmaker Clerks understand the company’s product offering to enable them to have confident conversations with customers.
  • Having commercial awareness and understanding how they can personally impact the shop’s profitability.

What do you need to be successful in this role?

  • Passion for delivering great customer service
  • The ability to build strong relationships and communicate effectively.
  • Self-motivated with strong organisation skills.
  • Happy to work autonomously or part of team.
  • The ability to adapt and learn.
  • Ability to deal with tough situations in a calm and professional manner.

Essential Requirements

  • Previous cash handling experience 
  • GCSE Maths and English (Grade A- C or equivalent)
  • Excellent customer care experience within a customer facing environment
Desirable Requirements
  • Valid driving licence 

 Additional Information

Our shop opening hours are between 9:30am-9:30pm Monday to Saturday.

Shifts are devised on a rota basis which will change weekly.

Please note that you must be 18 years old or over to work in one of our shops.

 

Excellent benefits package offered including company uniform, private healthcare, health insurance, life insurance & pension contribution.

To apply, please send a copy of your CV and monitoring form (available to download below) to jobs@ toals.com and quote the job reference (TOA0119/_BFCCC) in your email.

Closing Date: Friday 08 February 2019 @ 5:30 pm

All application packs must be received by the above date, please ensure to include in your application how you meet all of the essential criteria.

Any individual who applied for a role with Toals Bookmakers within the past 6 months may need not apply. However, after that time period has lapsed, we shall welcome your application.  

 Toals Bookmakers are an equal opportunity Employer