BDC Operator/ Marketing Assistant

Location UK / Down

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 6 days ago

Reference 1382493

 Job Description

Excellent opportunity for BDC Operator/ Marketing Assistant based in Bangor.

BDC Operator/Marketing Assistant – Bangor

Ballyrobert is a leading locally owned Vauxhall Dealership with branches at Bangor and Mallusk and are looking for a high calibre member of staff to join their BDC team.

Summary of Post

Serves customers via the phone and other medium by determining requirements: – answering enquiries, resolving problems, fulfilling requests, maintaining the databases/systems.  Proactively contacts customers at the appropriate time to create and maintain company activity to deliver profitability and high customer satisfaction.

Main responsibilities and duties

  • Dealing with inbound and outbound service and sales enquiries (both phone & web).
  • Logging and tracking all leads, ensuring all are followed through.
  • Following up appointments that don’t show.
  • Following up lost sales.
  • Contact businesses or private individuals to obtain appointments with the relevant department.
  • Identify and book any other business opportunities with customers (i.e. warranty checks, recalls etc.)
  • Ensure that all relevant information for all customers is captured.
  • Process all bookings and any amendments efficiently and accurately.
  • Promote the key features of the company experience to all customers.
  • Carefully and accurately record daily achievements.
  • Carries out all work in an efficient, professional and safe manner, to meet customer requirements and maximise BDC and marketing utilisation and productivity.
  • Assisting in marketing activities such as placing advertisements, preparing prospect lists, updating website and social media and organising events.

Personal Specification

Essential

  • Previous experience in sales/customer service
  • Ability to work as a team
  • Polite, calm and approachable
  • Must have flexible “can do” approach
  • Knowledge of sales principles and methods
  • Ability to successively use persuasiveness/negotiation techniques

To apply please click on the APPLY NOW button below to forward an up to date CV

Closing date 31st January, 2019