Sales Support and Customer Services Executive

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 3 days ago

Reference 1378679

 Job Description

Excellent opportunity for Sales Support and Customer Services Executive based in Belfast or Newcastle.

Sales Support and Customer Services Executive: Ref PD/1118

Pinnacle, a leading Sage software & IT services provider, is seeking to recruit a Sales Support and Customer Services Executive to join its growing and dynamic team, working from either our Belfast or Newcastle office.

Key responsibilities will include:

  • Proactive delivery of outstanding customer service
  • Dealing with inbound customer enquiries – quotes, queries, licencing queries, contract information
  • Assist in the implementation and follow up of all customer marketing campaigns within specific time frames – encourage registration at events, webinars, inform customers of new products/releases/offers/customer surveys
  • Customer satisfaction assessment – proactive contact with the customer to illicit their level of customer satisfaction
  • Customer lead generation and management
  • Assist in the management of internal Customer Relationship Management (CRM) system and customer data
  • Co-ordinate Customer Account Review Meetings/Consultancy Meetings/Customer Product Demonstrations
  • Compilation of budgetary and sales proposals
  • Attend and interact with customers at customer events
  • Any other duties as directed by Head of Customer Marketing

The ideal candidate

The successful candidate will have at least 2 years proven experience in a similar role

We’re looking for a team player with a positive and proactive approach.

With excellent communication skills, you’ll be a people person focused on delivering first class customer service. We’re looking for someone who is organised, logical, analytical and disciplined. With excellent project management skills to ensure all timescales and objectives are met, you should demonstrate attention to detail and be able to work under pressure.

This post offers an exciting opportunity for an enthusiastic and motivated professional who wishes to be a part of a well established and rapidly growing software consultancy company. Only individuals who possess the necessary ability and drive should apply.

How to Apply

Please send in your CV, with the job reference number, by clicking the APPLY NOW button below.

We have exciting plans for the future – be part of them!


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