Payroll Global Client Coordinator

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 4 days ago

Reference 1375103

 Job Description

The successful applicant will work within the Global Payroll Co-ordination team, supporting both the implementation and operation of multi territory payrolls using our integrated delivery platform the Global Payroll Portal (GPP).

Who we are

Our team provide managed payroll services for clients in the financial services, professional services, pharmaceutical, technology, oil and gas, chemical sectors.

Who are we looking for?

We are looking for self-motivated individuals who have good organisational, communication and numerical skills, experience of working with tools and systems (experience of Excel essential and experience of SharePoint would be desirable). Experience and knowledge of payroll is desirable but not essential. It is important that you are willing to continue to learn, you can work well individually and as part of a team and you have an enthusiasm to succeed both on an individual and team level.

About the role

Successful applicants will work within the Global Payroll Co-ordination team, supporting both the implementation and operation of multi territory payrolls using our integrated delivery platform the Global Payroll Portal (GPP).

Typical responsibilities could include

  • Capture requirements from client and PwC teams, document to support the configuration of PwC’s payroll portal.

  • Ensure client requirements are taken into consideration as part of the GPP roadmap and/or client specific updates

  • Configure the GPP for each global client, including configuration of country entities, pay codes and standing data files.

  • Creation of access rights for client payroll contacts in country, client employees and PwC Payroll contacts in country.

  • Work with PwC in country to ensure timely delivery of all information required.

  • Responsible for ensuring mutually agreed payroll calendars are embedded in GPP

  • Ensuring the support module within the GPP is set up, train the client and PwC teams on procedures around using this tool.

  • Ensuring KPI’s are agreed and included in the GPP, train the client and PwC teams on procedures around using this tool.

  • Facilitating client and internal project progress calls.

  • Day to day communications with client and PwC payroll teams to ensure global payroll engagements are implemented as per contract and the payroll calendar.

  • Monitor day to day and adhoc queries, emailed to the in-country team contacts and CC’d to our dedicated inbox

  • Support robust Quality Assurance functions as part of large scale projects, providing day to day oversight of inputs and outputs to PwC Team space and PwC’s Payroll Portal, reports generated by PwC’s Payroll Portal

  • Contacting and communicating with PwC and client teams

  • Building and maintaining relationships with the wider global PwC network

 

What is in it for you?

This is a fast paced, challenging environment which can provide you with a rewarding and stimulating career. You will work with well known, global clients and receive both technical and softer skills training to assist with your continual personal and professional development.

Where will you be based?

Projects will be mainly carried out at PwC’s Belfast office, although you may be required to travel to client sites (across the UK and sometimes global client sites) or PwC UK offices. We will discuss these requirements with you in advance of starting a project.

Requirements
Essential
  • 2 to 3 years’ experience in a project management or similar role in the private or public sector

  • Experienced in client query management

  • Good with technology – ability to pick up new systems quickly and an interest in learning new systems

  • Good with numbers

  • Good experience with Microsoft Office

  • Good communication skills, particularly written communication skills

  • Ability to prioritize work load and work to deadlines

  • Ability to work in a team and manage and train more junior members

  • Experience of managing people/teams

Desirable
  • Knowledge of Microsoft SharePoint.
  • Knowledge and experience of basic payroll or HR processes
  • Good organisational skills and a logical thinker.
  • Ability to develop relationships with key stakeholders.
Attributes

• Ability to apply a logical and analytical approach to work

  • Ability to manage time, prioritize tasks and work under tight deadlines
  • Excellent attention to detail
  • Self-starter and motivated to succeed
  • Proven ability to be a team player, while retaining ability to work independently with little supervision
  • Excellent written and verbal communication skills
  • Aptitude for learning new systems and IT applications