In Operational Excellence EMEA , you will provide support for a wide range of change initiatives.
Primary responsibilities will be to support the implementation of various projects working with the Program Manager and various project managers within HRSS and HR, ensuring deadlines and issues are managed. This includes coordinating requirements, coordinating meetings and workshops with senior management, tracking risks and issues with appropriate escalation, managing a high volume of business analysis including data management, data analysis and data conversion, senior management reporting, tracking project status and also supporting the program’s communications plan.
Monitor execution plans, which include the re-engineering and/or consolidation of processes across the entire employee life cycle
Understand the working processes for each project and/or limitations in order to ensure workarounds are creatively utilized to meet project needs.
Understand the overall objectives of each of the work-streams and support the planning and execution of those activities
Become familiar and continue to build a network of global and regional contacts to support the initiatives and to help support cross-functional activity
Work with Project Managers to support the end-to-end execution for each Transition Plan, which includes:
Planning project milestones associated with project plan to ensure completion of deliverables within specific timeframes.
Supporting the due diligence process with the HR teams or HRSS teams for the transition of HR processes.
Documenting the processes and procedures using the required project templates and standards, ensuring that the required reviews by the Customer, Risk and Control are completed.
Performing the gap analysis against current and future state processes – supporting the implementation and communication plans.
Developing the required documentation for assigned re-engineering projects.
Support in driving sign offs on all required project documentations.
Requirements over and above that expected of an HRA undergraduate degree recipient (i.e. language, particular technical knowledge, etc.).
Demonstrated multi tasking ability, analytical skills, problem solving skills and a consistent record of on time delivery and customer service is mandatory
Excellent communication skills both written and verbal
Logical, analytic and rationale thinking
Analytical and strong problem solving ability
Demonstrated team player
Effective time management, detailed documentation, organizational skills
Ability to navigate complex organizational structure
Good interpersonal skills and ability to develop strong partnership with stakeholder
Highly motivated, organized and methodical
Tolerance for Ambiguity
Strong drive and Initiative
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
Citi is an Equal Opportunities Employer.