Work as a member of the HR Professional Services Team to deliver end to end HR processes and procedures to the UK Franchise.
This role is likely to have a significant UK population with some regional responsibility. The volume and complexity of the ER landscape will be medium to high with limited oversight required from the HR Generalist Manager.
The UK business covers both Citicorp and Citi Holdings. With approximately 9,000 employees in the UK, this role will focus on providing HR support to client groups across the full range of the Citi business lines as follows: Markets, TTS, Banking, Private Bank, Consumer, Global Functions, Operations and Technology.
Build strong relationships with line managers, working as a partner with the business to ensure the effective and seamless delivery of end-to-end HR processes. Proactive engagement with line managers will be a fundamental feature of the role.
Develop strong working relationships with the COE Teams to help ensure the efficient delivery of end to end processes to clients and employees
Work with line managers to set goals for employees, perform reviews against goals, provide high quality feedback and link compensation to performance reviews
Assist line managers to :
• Address under performance
• Develop employee to grow into new roles
• Have difficult conversations
Provide advisory and training support to employees and managers during the performance management and employee feedback process
Drive calibration across the year end processes.
Advise Line Managers on opportunities and risks relating to management actions that may affect ER
Perform exit management actions (resignations, retirement, sickness)
Liaising with ER team for changes to standard letters, query resolution and seeking exceptions
Manage employee referrals to Occupational Health, feedback to managers (where appropriate), manage PHI process.
Provide proactive manager education to improve ER environment and mitigate risks
Work with managers to address employee issues and assist with performance management
Counsel employees on personal and work related issues that affect performance and foster policy understanding e.g. performance capability, individual consultations etc
Partner with Recruiting, Compensation and Line Managers to ensure proposed Compensation offers to candidates are compliant with regulatory, Citi and business unit requirements.
Monitor recruiting data and metrics to identify trends and anticipate issues e.g. us of compensation commitments
Interpret and implement workforce plan and integrate with replacement and opportunistic hiring
Support managers to devise appropriate new-hire orientation and transition plans
Facilitate internal career mobility discussions with employees and managers
Participate in the approvals process e.g. ATO
Advise line managers on opportunities and risks relating to management actions that may affect Diversity and Inclusion
Advise Compensation Managers in Fair Pay data as part of the annual compensation process
Talent and OD:
Assess capability and develop individual contributors and people managers below the senior management level
Manage/facilitate/deliver high potential programmes
Manage rotational/mobility programmes
Risk and Controls:
Reporting and Metrics:
This role provides the opportunity for the incumbent to work within the HR Professional Services Team delivering end to end HR processes. There is an opportunity to develop HR skills in all aspects of human resources in a complex corporate environment.
Experience in an HRBP/
Good understanding of UK and Northern Ireland employment law, policies and systems
Knowledge and experience of sound HR practice
Commercial awareness and a solid understanding of how HR adds value to the business
Project management and delivery
Highly numerate and literate, able to communicate well both verbally and in writing.
Client Excellence: can quickly establish rapport and credibility to deal in a professional manner with individuals at all levels in the organisation.
Strong influencing skills and ability to influence at a senior level
Demonstrable experience of working proactively as a partner to a business area driving the HR agenda
Ability to work effectively across COE teams to secure resources and ensure delivery against business deliverables
Strong coaching skills and ability to coach managers on a variety of HR topics
Proficient in the use of HR systems, preferably People Soft
Proficient in Microsoft Word, Excel and PowerPoint
Excellent written, numerical skills and analytical skills
Demonstrable problem solving skills and solutions focused
Adaptable approach and execution orientated
High tolerance for dealing with ambiguity and on-going change
Degree in Business, Human Resources Management or related discipline.
Professionally qualified (CIPD) or equivalent work experience.
Proven track record of delivery in a busy environment.
Strong organisational skills: organise and drive personal work flow and follow-up to completion.
Time sensitive and productive: ability to be responsive and prioritise tasks, work to tight deadlines, expedite and chase to completion.
Confident but tactful and diplomatic communicator: both verbal and written.
‘Process improvement’ mindset to increase the effectiveness and efficiency of the services offered.
Resilient under pressure and self-motivated in a fast paced and demanding environment.
Personal integrity and discretion.
Accuracy and attention to detail
Excellent presentation skills.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
Citi is an Equal Opportunities Employer.