German Social Media Customer Support – Primark

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary £15000 - 20000

Updated 1 day ago

Reference 1375437

 Job Description

You will be responsible for a range of inbound customer contacts via social media & email

Concentrix is working with Primark, a brand adored by fashion fans and value seekers alike. If you love the latest fashion trends and social media, we have the job for you! Primark is widely established as the destination store for keeping up with the latest looks without breaking the bank. Primark opened its first store in Dublin in 1969 and today operates in over 320 stores in 11 countries across Europe and America.

The Role: 

Primark believe in working hard while having fun, and working together to deliver great results for customers and colleagues. You will need to be bright, enthusiastic and always helpful.

  • You will be responsible for a range of inbound customer contacts via social media & email
  • You will provide clear direction to help customers during issue resolution
  • You will become a true expert on products and ambassador for the Primark brand
  • You will be trained to use the latest social media tools

Does this sound like you?

  • You need to be fluent in written and spoken English & German
  • You will have exceptional customer service skills and written communication skills
  • You can demonstrate the ability to respond via social media in the management & resolution of customer enquiries
  • You will have proven experience of PC and software applications including Microsoft Word and Outlook
  • You have strong interpersonal skills, proven experience demonstrating the ability to establish and maintain effective working relationships
  • You can recognize differing customer needs and deliver great customer experience
  • Ideally you have a passion for fashion and knowledge of current trends
  • You can learn new software packages/tools quickly

Hours: Shifts between 10am-4am (rotational)

Salary: Competitive 

What can we offer you?

  • Bright, modern, exciting place to work with excellent staff facilities.
  • City centre location.
  • Onsite gym, yoga room and cafe.
  • 28 days annual leave.
  • Employee discounts scheme.
  • Pension scheme.
  • Excellent relocation package.
  • Annual Reward & Recognition Ceremony.
  • Professional development opportunities.

Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sports and much more. Right on the door step you’ll find outstanding mountains, beautiful countryside and a spectacular coastline. Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast, one of the cheapest cities to live in in the UK!