EMEA Managed Payroll Specialist

Location UK / Derry

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 6 days ago

Reference 1374494

 Job Description

Excellent opportunity for a EMEA Managed Payroll Specialist based in Derry/Lodonderry

EMEA Managed Payroll Specialist


Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

EMEA Managed Payroll Specialist

OneSource Virtual, and its partner Workday, are leading the charge to fundamentally change the traditional ERP solutions industry. For the first time, a viable, function rich, cloud-based solution is a reality for companies of all sizes, thanks to Workday’s technology. OneSource Virtual is the preferred Workday partner that clients have come to rely upon for fast and accurate implementations.

We are looking for intelligent problem solvers who are inspired and motivated to be part of the revolution of the HCM/Payroll system industry. We have a great culture that values big ideas, creative thinking and teamwork. If you’re looking for a new opportunity, OneSource Virtual may be for you.

The EMEA Managed Payroll Specialists primary responsibility is the management the payroll processing for Payroll Service customers of OSV.   With a focus on customer interaction to solve and/or triage customer initiated inquiries via the OneSource case management system in an outsourced payroll environment.  The EMEA Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think “outside the box” to problem solve for the client.  This is a tremendous opportunity for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.  

Essential Duties and Responsibilities:

  • Provides outstanding payroll services support
  • Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified
  • Monitor cases daily to ensure Service Level Agreements and high-class client satisfaction levels are being met
  • Frequent direct customer contact – initiate and maintain client relationships
  • Create and maintain standard operating procedures for the payroll clients
  • Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meetings
  • Provide a knowledge of payroll best practice to newly implemented clients on Workday and OSV Payroll Processing
  • Assist with configuration of pay components and reports necessary for use by the client 
  • Assist with testing as applicable with newly implemented clients
  • Work directly with clients to identify/resolve all payroll processing issues  
  • Work on special projects as assigned by Management

Experience/Training Required:

  • CIPP Certified Payroll Professional certification required (at time of hire or within 6 months)
  • Associates degree or higher (or experience equivalent)
  • 2-3 Years payroll experience
  • Excellent customer service skills are essential
  • A strong understanding of Tax (PAYE) and National Insurance Contribution requirements impacting payroll
  • Solid knowledge of court order regulations and other deductions and disbursements
  • A knowledge of Real Time Information (RTI) requirements
  • Ability to maintain professionalism in the face of resistance from customers
  • Detail oriented with strong analytical skills
  • Able to work independently in a team environment
  • Strong written and verbal communication skills
  • Able to build effective working relationships with team members from different functional areas
  • Proficient in MS Word & Excel
  • Experience of Workday or a similar Cloud environment is desirable

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

To apply please click on the APPLY NOW button below to be directed to the company website