Customer Service Team Member (s)

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary See description

Updated 3 days ago

Reference 1373544

 Job Description

This is an exciting opportunity to work in a dynamic customer focused and commercial team. The successful candidate will gain valuable experience of our Customer Service processes covering all Electric Ireland’s residential customers in Northern Ireland.

Vacancy No: EI EX18 39 

Job Title:  Customer Service Team Member (s)

Business Unit: Residential Markets, Northern Ireland, Electric Ireland

Job Type:  Permanent Contracts

Salary: £16,000 

Business Activity

Electric Ireland is the primary customer facing business unit of the ESB Group and is the leading energy supplier in Ireland. With over 1.4 million customers in both the Republic and Northern Ireland and an annual turnover in excess of €2bn, it is the main customer interface for the ESB Group. Our product offerings include Electricity, Gas and Energy Home Services.

Position Description

This is an exciting opportunity to work in a dynamic customer focused and commercial team. The successful candidate will gain valuable experience of our Customer Service processes covering all Electric Ireland’s residential customers in Northern Ireland.

As the first point of contact for Electric Ireland’s customers in Northern Ireland, you will be responsible for delivering first class customer service via the telephone, email, webchat, sms and social media.

You will be a key member of the customer service team and have the opportunity to contribute to process improvement, through knowledge gained in speaking with our customers on a daily basis.

Key Responsibilities

  • Deliver excellent customer service to all new and existing customers.
  • Provide accurate sales information in all aspects of product offerings and services.
  • Provide sales support to our sales team.
  • Channel customer feedback to the relevant areas of the business in relation to service, price and product offerings.
  • Continuous review of work processes/procedures with a view to streamlining.
  • Liaise effectively with other parts of Electric Ireland and external stakeholders as required.
  • Share knowledge and skills openly with other members of the team.
  • Demonstrate flexibility and adaptability to change.

Knowledge, Skills and Experience

Essential

  • 1-2 years relevant telephone based customer service or telesales experience.
  • Strong decision making and communication skills.
  • Proven teamwork skills.
  • Planning & Organising.
  • Working on own initiative and as part of a team.
  • A high level of commitment and flexibility.
  • A proven track record in delivery of excellent customer service.
  • Good judgement and decision making skills.
  • Experience in MS Office packages.        

Qualifications

  • Grade C or above in Maths & English GCSE (or equivalent)

Desirable

  • Experience using CRM packages

Benefits

  • Monday to Friday shift patterns
  • Highly competitive salary
  • Contributory pension scheme
  • Employee assistance program
  • Free Parking available
  • Career progression opportunities within one of Ireland’s largest organisations
  • Ongoing training and development

Location

  • Electric Ireland, Belfast Office, Northern Ireland

Note: Please advise if you have special needs and require any accommodations to assist you if you are called to attend at interview.

To Apply

Please click on the APPLY button below to be directed to our website.

Closing date: 23rd November 2018

ESB is an Equal Opportunity Employer

ESB is an Equal Opportunity Employer