Customer Service Advisor – Market leading Energy Company

Location UK / Newry

Job Type Permanent full-time, TemporaryContract

Salary £15000 - 20000

Updated 5 days ago

Reference 1378606

 Job Description

customer service

Are you looking for a permanent role?

Do you have what it takes to become a highly skilled advisor following our award winning training program? Or you may already be an experienced customer service advisor looking for work?

Would you like to join our successful Newry Team, who have a real passion for working hard?

Read on………….

Start Date: 14th and 28th January 2019
Location:Newry
Hours:40 – fully flexible between the hours of 8am – 8pm Monday to Friday, and 8am – 6pm Sat ( on rota) 5 days out of 6
Contract:permanent
Training:10 days full time located at our Newry site – 9am – 5.30pm
Salary:Up to £16,432 per annum

Job Description

Working in a fast paced environment, you will support with enquiries on an inbound calling line, on behalf of a major energy supplier.

You will provide excellent customer service when assisting with a variety of customer enquiries including, but not limited to, smart meter appointments, tariff and account changes, payment and billing requests. Our Client also requires some up-selling and promotion of add –on products during these calls.

With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times.

You will be expected to take ownership and resolve complaints efficiently as well as supporting customers with outstanding debts. Therefore, you will be resilient in nature and adept at objection handling.

To provide such support, we are seeking articulate individuals who are confident communicators with proven customer service experience. You will be IT literate, and competent using in house systems.

What can we offer you?

Progression

We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles.

96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business.

Benefits

As well as working from one of our state of art contact centre’s we can offer 100’s of deals and discounts to our employees, such as:

  • Cineworld tickets – Up to 55% off
  • Virgin Trains – 20% off
  • Virgin Experience Days – 20% off
  • O2 – 25% off
  • EE – 20% off Mobile Contracts
  • Sony – 20% off Mobile Phones
  • Pure Gym – Reduced Membership
  • Ray-Ban – 20% off
  • McAfee – Reduction on antivirus software

Additional Requirements

All offers of employment:will be subject to receipt of satisfactory references.

About Teleperformance

Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 271 centres across 62 countries. In the UK we have a combined workforce of over 9000 people operating from 15 locations and a number of in-sourced sites across Scotland, England and Northern Ireland. We are experts in the call centre services industry, and focus entirely on what we do best. We add value to our client’s service by delivering creative solutions to meet all of their contact centre needs. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry. Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK.

You can follow us on:

Facebook @teleperformanceukcareers

Twitter @TPcareersUK

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