Customer Experience Executive

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary See description

Updated 3 days ago

Reference 1379122

 Job Description

Due to an ever growing demand within our business we are pleased an exciting opportunity has arisen for a Customer Experience Executive to join our vibrant team.

Customer Experience Executive (CEE1811)


The Role

As a Customer Experience Executive you will receive the customers into the business providing a general support service for the sales team, treating each customer as a valued individual, with care and respect and providing the highest level of customer service at all times.

You will also establish the customer needs, carry out initial product presentation and complete test drives before introducing the customer to a senior member of the sales teams.

It will be necessary to maintain a detailed product knowledge of the brand range in order to answer sales enquiries from the customer and build a desire for the product and services offered.

Providing administrative support to the Sales Teams to include preparing cars for handover, keeping customers informed maintenance of systems is also key to this role.

Updating and maintaining the Dealership customer database producing reports when required.

Pro-actively supporting the Sales Teams to achieve their targets engaging with service customers and finance renewals

The Person

You will need to be able to work with other team members to deliver high levels of customer satisfaction

Maintaining a consistent professional manner is very important

Good written and oral communication skills are of high value in this position and we would desire the successful applicant to be educated to A Level standard but require at least 5 GCSE including Maths and English grades A-C as essential.

A full driving licence is also essential.

Previous customer service experience would be an essential.

Salary and Benefits

Training and Development opportunities

Company Pension

This is a full time position, 45 hours

Salary rate available on request

Mervyn Stewart is an Equal Opportunities Employer. Closing date for all completed applications to be received is close of business Wednesday 12th December 2018. Mervyn Stewart reserve the right to expand the criteria to aid shortlisting.

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