Customer Care Assistant – Billing

Location UK / Antrim

Job Type Permanent full-time, TemporaryContract

Salary See description

Updated 5 days ago

Reference 1378455

 Job Description

Excellent opportunity for a Custom er Care Assistant - Billing based in Antrim

Customer Care Assistant – Billing

Permanent Position

Business Support – Starting Salary £16,500 + Benefits


firmus energy is responsible for the construction and operation of a natural gas network of over 1,400km across 30 cities, towns and villages across Northern Ireland. As well as connecting over 41,000 customers across its own licensed area, firmus energy also competes in the competitive natural gas market in Greater Belfast, where it also supplies over 50,000 customers.

The future looks bright at firmus energy, and for those who are part of our team. We offer excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and developing roles.

The role:

Reporting to the Customer Billing Manager, the Customer Care Assistant will provide first class customer care to post take on gas customers. The post holder will play a key role in billing activities, and will provide administrative support as required within the Billing Department.

Key Accountabilities:

  • Demonstrating first class customer care delivered in line with company brand values, answer queries from customers and assist in resolving complaints
  • Ensure domestic and commercial customers are billed accurately and on time, in line with the Codes of Practice and applicable licence requirements
  • Process customer refunds, site works requests and sundry invoices
  • Assist with tariff reviews
  • Log and follow up on system faults ensuring errors are quickly rectified
  • Provide technical support for Customer Services & Sales Departments
  • Ensure data integrity is maintained within the billing system
  • Set up direct debits / BACS / electronic funds transfers/ bank giro credits / customer refunds, including management of budget Direct Debits
  • Rectify incorrect accounts
  • Provide customers with consumption reports on request
  • Processing telephone and online payments
  • Assist with customer support projects as required (e.g. typing, mail shots, copying etc)
  • Undertake any additional duties as directed by the Customer Billing Coordinator / Customer Billing Manager

The Individual:

The successful candidate will have previous experience in a customer facing role in a financial environment, and will possess excellent IT, communication and interpersonal skills.

Knowledge/Skills & Experience


  • Minimum 5 passes at GCSE level Grade C or above (or equivalent) including English & Maths
  • Previous experience in customer facing role in a financial environment
  • Excellent IT skills with experience in manipulating data on Excel
  • Strong written communication and interpersonal skills, with a proven ability to develop relationships across all departments
  • Highly motivated with a positive attitude
  • Ability to work on own initiative and to prioritise workload


  • Familiarity with customer account/billing processes

We are also offering a starting salary of £16,500 p.a. plus a fantastic benefits package including Performance Related Awards, 25 days annual leave plus 10 Statutory days and 2 Company days, pension, life assurance, permanent health insurance, free parking, and great training and development opportunities.

Applications (including a cover letter detailing how you meet the criteria and a current CV) to be sent by clicking on the APPLY NOW button below by 5:00pm on Thursday 20 December 2018