Client Onboard Analyst 2

Location UK / UK

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 5 days ago

Reference 1376895

 Job Description

The Client Onboarding Team is responsible for implementing and managing a smooth process to handle all of the aspects of onboarding a client to ensure that they are ready to do business with Capital Markets (across all asset classes).

Job Purpose:


The Client Onboarding Team is responsible for implementing and managing a smooth process to handle all of the aspects of onboarding a client to ensure that they are ready to do business with Capital Markets (across all asset classes).


This will involve liaising with clients and several teams in Sales, Legal, Compliance, Credit, Operations, etc to ensure that time to market is minimized and that transparency can be provided around the process. 


Additionally, the candidate will be responsible for identifying opportunities to centralize and optimize the processes to constantly improve client satisfaction and the overall group performance.


Job Background/context:


Citi employ a team of dedicated Onboarding Professionals to manage every aspect of our Clients’ Onboarding including Know Your Customer, documentation, credit, legal, operational flow, technology and testing.


The Client Onboarding team is a Global, cross asset class function for the markets business that strives to provide the best client experience amongst our competitors. Capable of enabling any client type, in any region to trade any product against any entity efficiently.



Main areas of interaction:



  • External Clients
  • All departments within Capital Markets Sales
  • Client Executives and Integration
  • Compliance
  • Legal
  • Credit
  • Settlement Ops
  • Accounts Control Operations/KYC
  • Middle Office
  • Tax Operations

Key Responsibilities:



  • Main areas of interaction
  • Owning onboarding requests from end to end to ensure the necessary onboarding requirements are completed in line with target trade dates
  • Communicating the status to internal and external parties on a regular basis
  • Effectively following up with clients in a timely, professional manner
  • Manage your own pipelines and be aware of when to escalate issues
  • Deliver overall client satisfaction while at the same time meeting the firm’s global audit, compliance, risk and control requirements
  • Build and own relationships with senior members of the firm’s infrastructure groups including but not limited to the Sales Desks across Europe, Middle East and Africa, Credit,
  • Legal, Risk, Know Your Customer and Accounts Control.
  • Build and own relationships with Onboarding client contacts
  • Identify and execute operational, client experience and regulatory projects associated to the Onboarding process. 
  • Work towards becoming the SME for Prime Finance onboarding
  • Providing feedback continually to improve the process
  • Take an active part in analyzing MIS on end to end processes for tracking turnaround times of deliverables
  • Work as part of a team within the EMEA Client Onboarding team.  Supporting colleagues to creatively overcome hurdles and assist with avoiding delays
  • Support audit reviews, procedure documentation, policy change communication, and assist with identifying and solving gaps in risk areas.






  • The candidate should be comfortable in a fast paced, multi-tasked environment, and be customer service orientated
  • The ideal candidate will have knowledge of the full spectrum of products across Global Markets; Equities, Fixed Income, FX, Futures, Clearing and Commodities. Specific knowledge of Prime Brokerage would be desirable.
  • The ideal candidate will have a strong Onboarding and KYC background.
  • Experience of working within a strong regulatory/control environment
  • Experience in Financial Services desirable in a client facing operations role.
  • Ability to manage time appropriately and is organized Skills:
  • Excellent leadership and teamwork skills
  • Strong Analytic ability, attention to detail and strong problem solving skills.
  • Ability to communicate (written/verbal) effectively at all organisational levels.
  • Excellent Interpersonal skills – ability to build relationships quickly and to gain respect/influence with key clients/internal contacts.
  • Strong customer service skills and senior stakeholder management skills.
  • Ability to plan and organise workload within tight deadlines, meeting day-to-day objectives as well as longer term strategic goals.
  • Comfortable working independently in a dynamic and challenging environment. 
  • Microsoft Office




  • Degree level educated, or equivalent, with a good general academic background desirable.
  • Related market qualifications desirable.




  • Communication.
  • Planning and Organisation – ability to manage large workloads and balance multiple priorities.
  • Interpersonal and Relationship Building.
  • Customer Service Orientation.
  • Strong Initiative and Proactive.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.


Citi is an Equal Opportunities Employer.