Application Engineering Supervisor

Location UK / Belfast

Job Type Permanent full-time, TemporaryContract

Salary Not disclosed

Updated 5 days ago

Reference 1378174

 Job Description

Excellent opportunity for Engineering Supervisor based in Belfast.

Application Engineering Supervisor- QUA000930

Primary Location: Europe-United Kingdom-NIR-Belfast

Schedule: Full-time

About Us:

The Global Leader… in automated monitoring, protection and control instrumentation and related solutions in electric generation, transmission and distribution systems by exceeding customer expectations for world class quality, delivery, and product value. Qualitrol was originally founded in 1945 and has been a subsidiary of Fortive Corporation a leading global manufacturer competing effectively through a focused strategy leveraging product value, quality and customer service since 1986. Specialties Supplier of Instruments, Controls and Monitors Utilized in the Electric Utility Transmission and Distribution Industry

Description:

Direct a responsive customer service support center for EMEA (Europe, Middle East, Africa) customers.  Provide technical and direct inside sales to ensure customer satisfaction and drive sales.  Coordinate between factory and customer to ensure the product meets customer needs and manufacturing capability.

ESSENTIAL DUTIES:

Assist customers with product selection through applications engineering.

Determine allowable product variation, understand product specifications and provide recommendations to customers regarding variation or proper product selection.

Prepare and submit product quotations, respond to direct customer inquiries with verbal price estimates.

Monitor and improve material margins via pricing strategies.

Facilitate inside sales initiatives within the commercial operations team, utilizing AE’s to drive growth initiatives.

Provide order entry and customer service support via all means of communication in a timely, professional, accurate manner.

Provide status information to customers on existing orders, allowable changes and price impacts.

Understand and make pricing recommendations for non-standard circumstances.

Ensure a proactive, solution-oriented customer service center.  Ensure establishment of appropriate metrics and drive performance among the team to achieve targets.

Drive resolution to customer issues through organization and elevate as needed in the organization.

Coordinate the application engineering group’s efforts as it pertains to training, sales reps., visiting customers to support sales efforts, creating new product bulletins and sample kits, trade show promotions.

Supervise and communicate with application engineers and customer service representatives to ensure a unified responsive approach to all customers.

Create and execute development plans for direct reports.

Maintain contacts with customers, including travel as required.

Drive Policy Deployment objectives and KPIs as developed for each area of responsibility. In particular, quotation and order quality and OTD along with sales targets.

Champion use of Fortive Business System tools across areas of responsibility.

Drive and maintain high engagement scores within Commercial Ops Team.

Other duties as assigned.

Qualifications:

4 year technical degree

Multi-lingual (European languages and English)

3+ year manufacturing experience preferred

3+ years supervisory experience preferred

Proven track record of customer focused excellence

Proven ability to deliver results and achieve metrics

Excellent communications skills

Strong analytical ability

Proactive, customer focus

Strong organizational skills

Demonstrated leadership skills

Fortive Corporation Overview:

Fortive is a diversified industrial growth company, with a $6B portfolio of market-leading brands. We develop and deliver essential technology for the people who create, implement and accelerate progress. And we achieve this through our people. Our globally diverse team of 24,000 employees is united by a common culture rooted in Fortive Business System (FBS). Exceptional people thrive at Fortive because we build extraordinary teams for extraordinary results. We recruit,

develop and retain the best talent available. We shape the future. We innovate to fuel our customers’ success, building better businesses and propelling progress. We are driven to do better. We emphasize continuous improvement and nonstop learning. We are team-oriented. We work together, and we win together. We create an environment based on integrity and action, not politics and bureaucracy.

To apply please click on the APPLY NOW button below to be directed to the company website

Closing Date: 18th December 2018