Location UK / Belfast
Job Type Permanent full-time, TemporaryContract
Salary £20000 - 30000
Updated 3 days ago
SSE Airtricity in Belfast is looking to recruit an Accounts Receivable Team Leader!
Salary: circa £22,000 depending on skills and experience + annual bonus
Permanent | 38 hours per week
SSE Airtricity in Belfast is looking to recruit an Accounts Receivable Team Leader. The successful candidate will lead the AR Team and oversee the prompt and accurate receipting of all payments into the business, including bank deposits, web/electronic payments, Direct Debit, Prepayment meter vends, cash and cheques. They will also ensure accurate processing of all payments onto gas customers accounts, resolve all payment queries in a timely manner and minimise customer complaints. Responsibilities will include but will not be restricted to:
-To manage the AR team to ensure they operate consistently in an accurate and compliant way to ensure timely completion of all AR processes.
-To ensure all cash files are processed on a daily basis with batches prepared for processing and payments updated to the system. Daily electronic download of bank statement and Worldpay card payments for processing
-To follow up on all exception reports where payments have routed to suspense account; to resolve issues preventing allocation to customer accounts and complete accurate transfer of payments
-To proactively manage the resolution of complaints and queries to customer satisfaction. Proactively liaise with customers by all available means to keep customers informed
-Ensure all daily and weekly departmental reports are followed up and all actions as required
-Ensure all refunds and transfers are completed in a timely manner. To ensure all paperwork is completed, filed and system records updated and maintained.
-To manage all payment processing at month-end and ensure all payments are update dated onto customers’ accounts prior to cut-off.
-To manage the updating and reconciliation of all Finance reports including Bank Reconciliation, Security Deposits, Suspense report, Refunds & Timing Difference. To liaise with Finance as required.
-Monitor and distribute all inbound communications received and respond within agreed timescales
-Ensure policies and procedures are followed at all times to ensure compliance with all regulatory, financial and legal obligations
-Update weekly and monthly KPIs
-To forge good relationships and ensure good communication both internally and externally
-Manage the AR team through ongoing meetings, 1-2-1’s, Performance Reviews, PIP’s where required and ongoing support and training
-Management of the Department Diary to ensure adequate cover at all times
-Liaison with HR on all staffing issues as required.
-Provide a high standard of internal and external customer services at all times. To uphold company policy at all times and ensure staff operate in a safe and compliant environment
-To ensure good communication both internally with colleagues and departments and externally with customers, agencies and all stakeholder
-Attend internal and external meetings
Your Skills and Experience
-Minimum of 1 years previous supervisory experience in a compliance based environment
-Previous experience in a Finance/Banking/Customer Accounts environment along with knowledge of transaction processing.
-Understanding of compliance and adherence to policies, terms & conditions and regulatory obligations
-Firm understanding of Financial guidelines and General Data Protection Policy
-Strong Customer Service ethos and ability to operate at all times within the company Standards of Service guidelines
-Strong business reporting skills
-Ability to work to tight deadlines and prioritise workload to meet objectives
-Ability to create accurate reports & presentations including charts, graphs and visuals
-Deliver tasks in a professional and organised way
-Ability to handle difficult staff situations including with staff and customers with professionalism and a measured approach
SSE is Ireland’s second largest energy utility and the leading developer and investor in cleaner energy infrastructure. SSE owns and operates over 2,000MW of generation capacity on the island of Ireland, of which 718MW is from renewable sources. Sitting within our Wholesale business, SSE Airtricity supplies greener electricity, natural gas and essential services to over 770,000 homes and businesses. Since 2008, SSE has directly invested over £2bn in growing its Ireland energy business including investment in large-scale, cleaner energy infrastructure. As a result of that investment SSE has contributed over €5bn to Irish Gross Domestic Product (GDP) since 2010, demonstrating the scale of economic activity that SSE’s operations support across Ireland.
SSE Ireland has been certified by Business in the Community Ireland to the Business Working Responsibly Mark, the gold standard for Corporate Social Responsibility (CSR) and Sustainability in Ireland. The Mark is presented to companies that represent best-in-class leadership, policies, practices, performance, and impact in CSR and Sustainability including employee engagement, innovation, environmental practices, supply chain management and engagement with the local community.
We employ 1000 individuals doing everything from helping customers with their bills to the creation of clean, green renewable energy. Our people are important to us and we go to great lengths to extend the values of our award winning customer service to our employees to ensure that as part of our diverse workforce, you have the flexibility and opportunity to develop to your fullest potential.
In addition to a competitive salary, you’ll automatically be enrolled in into our Group Pension Plan and have the opportunity to join our Share plans. You’ll enjoy 25 days’ annual leave entitlement, with the option to buy up to 10 extra days and will also be eligible for a host of other lifestyle benefits. Each employee is also entitled to one day paid volunteering, allowing you to dedicate your time, skills and expertise to your local community or a charitable cause as part of our “Be the Difference” scheme.
Just click the Apply button to submit your application, it doesn’t take long.
Closing date for applications is: 14th Dec 2018
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch via sse.
This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.
To apply for this position please click here